What has been the experience with the VAS Road Side Assist program? I was going to sign up for the Road Side Assist program today. I would have signed up on-line ,however, their (VAS) website is not indicating that it is secure. I am not going to put my personal info including credit card number on their website, since it does not show the "secure/padlock" icon on their page. (If it is indeed secure, then they should so indicated properly on their site.).
So, I tried using the phone number indicated on the FMCA website for Road Side Assist. I have called about 8-10 times. One time I got an answer and then put on hold so long that I hung up. One time I got a customer service person, but I did not have my VIN handy. The other +/- 6 calls received no answer. This phone number that I was calling was not only the number to call to sign-up, but it is the number to call if you need service. I don't think that I want to join a roadside assist group that can't answer their phone.
So, am I just unlucky and the VAS roadside assist is good or not so good?