geebee

My First Experience With SafeRide

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geebee   

Have been signed up with SafeRide for two years. 

Last Friday, 10-27-17, locked myself out of our MH.  Called SafeRide and was told they did not provide lockout assistance for MH's, only travel trailers. 

When asked what was the difference between MH and TT locks, the answer was their people did not have the tools for MH's.

HUH????

Tried to call SafeRide customer service today.  Got leave message and they would call back in 24 hours.

 

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 SafeRide has verified that this was a mistake:

We looked into the event where a customer was told he would not be covered for a lockout service. The dispatcher selected the lockout was for a door style door instead of vehicle lockout. This was a human error and the dispatcher has been coached on this. The service for a lockout is covered for their RV or their other family vehicles. I apologize for the mistake – that should not have happened. 

Please note that lockout assistance is truly part of the coverage plan. 

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