BillAdams

Connect On The Go - Round 2

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smithy   

All-

Thank you again for your patience. Spoke to Verizon today. If you are having issues activating a device, or if you have successfully activated a device, please PM me. Share your mifi phone number and order number from the confirmation email you received from Verizon.

If you are having issues activating or adding to your plan, call 1-800-922-0204. Have the profile id: 4273588 handy. Also mention Family Motor Coach Association, not just FMCA. If you call and say I want the FMCA deal, the rep will have no idea what offer you are talking about.

They are also working on a dedicated email address that our members can contact if they are having issues.

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starneml   
On ‎11‎/‎11‎/‎2017 at 9:03 AM, starneml said:

Just got off the phone with Verizon.. what a fiasco.

I give them the phone number on the paperwork that came with the device.

They say that the device is coming up under someone else's name. not mine and they can't help me. (and or course, they cant tell me who :)

They suggested taking it to a corporate Verizon store to see if they can figure it out (didn't expect to need a 30 mile drive to get this working!)

 

I am up and running. Got a call from Lisa at Verizon.

Not sure what my problem really was (that caused it to ship out like it did)... But

I wanted this billed completely separate (I have other Verizon accounts, all separate, another MiFi and two iPads.) So I chose New CUstomer and not Existing Customer.

Once she fixed the the issue with the phone number I was assigned belonging to someone else (I now have a new number assigned to my MiFi) , I had to go back to the FMCA link and register as an existing customer using my existing MiFi as the Verizon phone number. She was then able to add the FMCA MiFi to my account as a sub account, so as not to touch the existing device.

In the end, up and running.

Thanks!

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chindog   
6 hours ago, smithy said:

All-

Thank you again for your patience. Spoke to Verizon today. If you are having issues activating a device, or if you have successfully activated a device, please PM me. Share your mifi phone number and order number from the confirmation email you received from Verizon.

If you are having issues activating or adding to your plan, call 1-800-922-0204. Have the profile id: 4273588 handy. Also mention Family Motor Coach Association, not just FMCA. If you call and say I want the FMCA deal, the rep will have no idea what offer you are talking about.

They are also working on a dedicated email address that our members can contact if they are having issues.

Was there any resolution for those of us (maybe only me?) who have not been able to order the Jetpack 7730L?  I've got my data plan switched to the FMCA plan, but can't get the MiFi at the $.01 price ordered online, or through the customer service number.

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Ok, I have been patient waiting for the 24 to 48 hour email from Verizon. I did the "Register your line" thing Friday at 10:25 AM and now it is 10:03 AM Tuesday and still no email. Do I need to call Verizon or redo the "Register Your Line"? Maybe I did something wrong?

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Billy

Yes they said 24 to 48 hours, but remember there was a week end. And I am sure they are being bombarded with request and registrations, so again please be patient, you will be taken care of.

Herman 

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I have been trying to get this mifi offer attached to my existing account for over a week. 

I have spent hours on the phone with Verizon, they confirm I am registered for this offer, but they can't send me the hotspot to use it.  

The only way to order the jetpack is through the portal and the portal does not have a place to order the jetpack. 

I guess I'll just write this off as a wasted effort.  I'm not happy FMCA scammed me out of 2 years dues.  Funny how there was no problem with that.

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West,

I am sorry that you feel that way. I can assure you the FMCA is in no way trying to SCAM you. They are doing their dead level best to accommodate each and every member that is looking to take advantage of a very nice benefit. Have you contacted Cincinnati at 513-474-3622 and asked for help. There are some really nice folks that are more than willing to move mountains to help each and every member.

Herman   

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manholt   

Herman.  I agree with your thought, but when it seems that Verizon don't have their Ducks in a row....all the movement in the world, ain't going to work!  So, why can't we get Verizon on board?  That's the issue here!  So far, there hasn't been very many concrete answers....Just, "we are working on it"!

Westwill3 is a F#, not GB or EB or Smithy....darn tooting I would be frustrated, after reading smithy's own comment, about him getting his, with only a buck added on for Tax!  Herman, how would you react, if you was new, to FMCA and did not hold any office, but got nothing but catch-22?

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I did receive my e-mail from Verizon and here is a copy of the e-mail.

Congratulations!
The wireless account associated with your mobile telephone number has been
registered for a discount program. Discounts apply to the monthly access fee on
eligible plans and features (restrictions apply to prepaid, already discounted or
promotional plans). Please allow 1 to 2 billing cycles for any discount updates to
appear on your monthly bill.  If you have any questions, please call 1.800.890.8007

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OK,

I think I am on the way. I wanted to have the FMCA Plan seperate from my 20GB Plan that I allready have thru Verizon, but it looks like I had to replace the old plan with the new which is fine as I planned to discontinue the old plan once I had the new one up and running and tested.

Seems I did not need to be waiting for the Verizon email and just log into my Verizon account and upgrade my old AC791L to the Mifi 7730L. Upgrade confirmed and will be delivered on Tuesday the 21st, then I will call the (800) 922-0204 and change the plan to the 11454.

smithy, the Verizon contact person did call me about a half hour after I had finnished my upgrade. I told him I think I had it figured out and thanked him, he said if any problems I could call him back after the 7730L arrived.

Billy

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