larrypennington

Check Out Our New Verizon MIFI Benefit!

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I have completed the Verizon application three times for this benefit and have never received a response. Called the Benefits Department at FMCA twice and all I get is the Plan ID, OST number, and a different phone number to call at Verizon. I have called Verizon three times and have spoken to at least six individuals and none of them have a clue about this program even when the Plan ID and OST number is supplied. When I have called Verizon I have been placed on hold numerous times. It is disappointing that a better implementation program was not developed for this benefit or specific Verizon personnel be used as customer support.

 

Reese

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cthomp   

BAIT AND SWITCH!

 

Versizon flat out cancel my order and "re-did"it when I called to a 4gb mo plan.

I am LIVID!  I want my membership canceled and refunded and my 4 HOUR's back on the phone call to them.

They did take my money though, and will LIE to you on the phone.

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manholt   

Time to say this, it probably will be deleted.  The plan seems to be flawless, if you work for FMCA or your a National Officer or on a Committee for FMCA!  Wonder why them and not us?

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cthomp,

Sorry for you problems.  May we have a bit more information? Is your issue with Verizon, FMCA or both? Please, on Monday contact Dan Ball at FMCA and let him know what and where you are having a problem. dball@fmca.com

Herman 

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Herman,

Thank you for providing Dan Ball's name. I called and talked with Dan this morning and he was very interested in this issue and developed a plan to get it resolved.  The information you provided about calling Dan has been the best information provided on this thread regarding a resolution to the problems of enrolling in this Verizon/FMCA program. My family and I live in Tyler, TX.

Thanks,

Reese

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dball   

Happy to help, Reese!  One way or another we will get to the bottom of it!

Sincerely,

Dan

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manholt   

Reese.

Herman and I was just in Tyler, left yesterday from Tyler Oaks RV Park!  I'm currently at Antique Capital RV Park in Gladewater, TX.

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All,

Dan Ball was extremely helpful with his follow up in contacting Verizon. A Verizon representative contacted me today and discussed the process to acquire the MiFi and establish the service. The representative gave me his contact information and mentioned that if I had problems with purchasing the MiFi or setting up the service to have the store rep or the online customer service rep to contact him. The customer service that Dan Ball and the Verizon rep has provided has been excellent.

Reese 

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I'm interested in obtaining internet through this plan but I don't have the patience to spend days getting signed up. Hopefully, this will all get ironed out in the next few months.

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manholt   

Reese.  Been there 3 times before, once with the FMCA Swinging Golfers and twice with Lone Star.  Last weekend was also Lone Star!  Before I found Tyler oaks, I stayed in the parking lot at Sharon Shrine Temple.

Everything seem to be working out for you/Verizon now....hope it stays that way!

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Two approved orders cancelled by fraud/verification dept.  Over an hour on the phone verifying credit, identity, purchase and order. Yesterday, after a week of trying to get the order finalized, was told the order would be “released”. One minute later, got an e mail telling me to fax utility bill, driver license and credit app.  Really, for a device and a 50.00 monthly line of service!!  I’m not applying for a mortgage. lol.            This is more trouble than it’s worth. Turns out it is NOT a member benefit. Just a way for Verizon and probably FMCA to get your personal info. 

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manholt   

I am very suspicious of any entity, that sends a e mail, wanting personal information!  I suspect it was NOT Verizon and hope you did not comply!

Call Dan Ball at FMCA Member Services or scroll up on this thread and get his mail add.

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Just a bit of FYI. If you know the name of a person you would like to contact at FMCA just use the Initial of their first name and their last name in full @fmca. So to reach Dan Ball it would be dball@fmca.com

Herman

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alegler   

For what it's worth, I was able to sign up for the Verizon Unlimited Broadband (25 gig) FMCA plan this week (existing long-time Verizon Customer), with the following issues:

I never received an email saying that the registration of my line was approved, however when I logged back into the Verizon Webpage the following day, the jetpack was listed as $0.01 with an "employee discount."   It showed the same in my cart, with a $99.98 employee discount applied.  When I went to check out though, the total was back up to $99.99 plus sales tax.  I called Verizon and they told me that the promotion was a "rebate" that would be applied to a future statement.

I received the jetpack today, activated it, then called to update to the appropriate rate plan as described in the instructions.  That went smoothly.

I then spent an hour on the phone with them to get the $99.98 credit applied for the price of the Jetpack, since the paperwork included with it made no mention of a rebate.

So yes, it was a hassle, but it's do-able.  I just stayed pleasant and firm when the agent offered to "meet me in the middle" with a $50 credit and explained that I wasn't asking for a favor, I was asking them to honor the price that was still displayed on the website when I was logged in.

 

 

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