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Pilot Flying J - Official Info


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#21 garykd

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Posted 07 May 2011 - 03:49 PM

Hi sjmondl,
It is unfortunate you took offense at my post.

I answered the question you asked, which was:
"Since I have registered my DL with a FlyingJ Manager, does this mean I can swipe my FlyingJ RV Member Card at the RV Fuel Island and the pump will allow me to fill my tank?"

The Frequent Fueler Card will allow you to pump to the limits posted at the PFJ site. There was no mention of the payment method in your question. If your CC company allows a higher limit, good for you.

As to the fueling procedures at the different fueling choices, they are clearly documented at the PFJ link in post #1. They are also clearly displayed if one was to read the monitor when starting the fueling process. There could be some confusion at the truck pumps, but since you do not fuel there, there is no need to elaborate here.

Providing PFJ information for the pump start feature is for the truck pumps. The payment method starts the pumps at the RV and auto fueling choices.

I have the old Flying J RV Real Value Card. If has never failed to work as advertised. This is true for Pilot and Flying J stations.
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Gary
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#22 garykd

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Posted 07 May 2011 - 04:07 PM

Hi PAVLAS,
There may be some confusion as to the procedure at the truck pumps. There is only one process to ensure one obtains the cash price and Frequent Fueler discount. That process is:

1. Insert the frequent fueler card (the pump may ask for a ICC #, just insert the Frequent Fueler Card).
2. Please read the display. One will need to press a button or two as the display provides instructions.
3. The pump will recognize you as a Frequent Fueler customer and the pump price/gallon will drop to reflect the cash price and FF discount.
4. If the pump price does not do this you will not receive the discount.
5. When fueling is complete, pull forward.
6. Present your payment method and FF card to the cashier. Tell them you are paying for fuel on pump XX.
7. Your receipt will show the gallons pumped and the price per gallon. The price per gallon should be the same as the reduced price shown at the pump.

This procedure is documented at the link in post #1.
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Gary
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Tow With Tow Bar & Dolly (not at the same time)
Coach & Towed Combined Weight Is 37K lbs.
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#23 Guest_BillAdams_*

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Posted 07 May 2011 - 05:00 PM

I do not believe that the price on the pump will drop. All adjustments will be taken care of at the register but I have yet to ever see the cash price and/or discount show up at the pump.
Just to clarify the difference between using the truck lanes and the RV lanes.

RV lanes:
Swipe your CC FIRST and when prompted swipe your PFJ card.
Truck lanes:
Swipe your PFJ card ONLY and the pumps will start. Pay inside.

#24 garykd

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Posted 07 May 2011 - 06:23 PM

Hi Bill,
Believe what you want. What I stated is true for the truck pumps.

Notice the pump price before inserting your registered and pump start activated Frequent Fueler Card.

While fueling, notice the pump price. It will be as I posted.

Next time you fuel, check it out and post here.
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Gary
2005 Newmar KSDP 3910
Cummins ISC 330 HP, 950 FT LBS Torque
Tow With Tow Bar & Dolly (not at the same time)
Coach & Towed Combined Weight Is 37K lbs.
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The States Visited Map Is Our Second Time Around

#25 Jimolson

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Posted 07 May 2011 - 09:13 PM

Having read several comments concerning FlyingJ/Pilot fueler program (lots of negativity) I decided to comment. We have been traveling since May 1st and have fueled exclusively at FJ and Pilot. Happy to report that each time I inserted our FJ card at the truck pump it was intantly approved with directions to fuel and pay inside. The part that is great is we get "cash" price plus 3cents off of cash price. Worked every time, hassel free. Thanks FJ and Pilot

Jim
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#26 trkrhelp

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Posted 08 May 2011 - 06:43 AM

$9.95/month to use the program? That's stiff if all you are going to use it for is to check fuel prices. I think I will stick with gasbuddy.com, dieselboss.com and the PFJ website. I may not always get it right but I should get it right most of the time.


Perhaps you miss the point - fuel optimization is more than fuel prices. If you're just taking an occasional trip then fuel op is probably not worth the ongoing cost, but if you travel a lot like we do it more than pays for itself. Fuel Op doesn't just look up fuel prices for you, it looks at your trip and figures out the best places for you to purchase fuel and how much to purchase at each location based on what you want for minimum fuel in your tank, tank capacity, etc. For example you may be running low and need fuel along the way, but another 200 miles up the road you could get it for $0.10/gallon less and another 300 miles and it's $0.20/gallon less. Fuel op will see that and suggest that you get enough to get to the cheaper fuel at each stop instead of just looking for the cheapest fuel around where you need to fuel.

On the trip I'm on right now I've saved close to $70 using Fuel Op over what I would have paid if I'd just been looking at fuel prices on one of the fuel price boards and buying it at what seemed the cheapest spot in the vicinity of where I would need to fuel again. I don't think it's ever suggested a Pilot - but to each their own.
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#27 Guest_BillAdams_*

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Posted 08 May 2011 - 07:31 AM

No, I didn't miss the point. It's just not for me at that price. Maybe since I only travel 10,000 to 15,000 miles per year (which is higher than most RVers) it does not seem like a big deal. Others may see it differently and I am glad to hear that it works well for you.

#28 LynsayPilotFlyingJ

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Posted 10 May 2011 - 07:35 AM

Hi ronnewsam and DarinCox,
To activate the pump start feature (at the truck diesel pumps) one does need to take their PFJ Frequent Fueler Card (or the old RV Real Value Card) to a PFJ cashier. They will need to see your driver's license. They will enter information from the license into their computer. Once completed the pump start feature is immediately available for your use.

Once you have the pump start feature, treat your Frequent Fueler card the same as a credit card. If you loose it or lend it and the card is associated with a drive off fuel theft, guess who PFJ will come after to collect the $s? If you loose the card report it lost to PFJ immediately.


Actually, you no longer have to show your driver's license to a cashier to activate pump start. It should activate as soon as you register your card. We changed this back in mid-March to make it easier on customers.
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#29 LynsayPilotFlyingJ

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Posted 10 May 2011 - 07:36 AM

Having read several comments concerning FlyingJ/Pilot fueler program (lots of negativity) I decided to comment. We have been traveling since May 1st and have fueled exclusively at FJ and Pilot. Happy to report that each time I inserted our FJ card at the truck pump it was intantly approved with directions to fuel and pay inside. The part that is great is we get "cash" price plus 3cents off of cash price. Worked every time, hassel free. Thanks FJ and Pilot

Jim


Thank you for giving us a chance despite the negativity. We are working hard to make things up to our RV customers.
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#30 delhawk

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Posted 10 May 2011 - 08:46 AM

LynsayPilotFlyingJ
Two comments on your post. The situation on discounts is not clear in NJ. I've been to the same PFJ site in NJ three times. The first time late last year or early this year, I was told that the discount does not apply to NJ since they can't sell gas for less than the posted price. The last 2 times I've purchased gas at the RV lane, once in my car and once in my motorhome, the discount was automatically applied. Has there been a change in NJ regulations?

Pump $ cutoffs for MC, Discover, AMEX Auto/Car & RV Lanes = $75. I've not experienced this at any location along the East Coast since all PFJ sites require you to go into the cashier and estimate how much you are going to buy on the card. I've purchase from $10 to $150 on American Express. I've always had to go to the cashier for credit purchases of gasoline since the merger.
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#31 johnfv2

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Posted 10 May 2011 - 09:41 AM

Sounds like there is a lot of DAs! out there! It seems that those of you who don't use the proper procedures
at the the pumps (Which I will not dwell on, as they have been written about umpteenth million times so far.)
are having the most problems. I also :rolleyes:have not had a problem at either pumps (RV or Truck). I've never gone inside
to ask a clerk (and get a wrong answer) if my card will work at their station. At the moment I just don't care
for their pricing structure. The only problem I've ever had with my card is my own fault. I carry a magnet
money clip and the card doesn't like it. So P/FJ clerks had to hand key the card number in until I received my
new card, and yes, I keep my cards away from my money clip now. I've been using FJs for the last 8 years with their
card and I only put on 4m a year on my rig, BUT I've no fueling problems then or now. I've never been N/E but everywhere
else.

As far as the dollar amount of fuel that can be pumped you may need to talk to your credit card company and let them know
how you are using their card so they can take the max hold off of it when your using it to fuel up. It's not always the
stations putting a dollar amount on how much you can purchase at a time. I've had to let 2 card companies know that I'm
filling up my Coach, and not my truck, and that I needed to have them take off the stop amount from my card. I also let them
know that I travel all over the USA and not just in my home state area. Solved a lot of problems. :D

It just would be nice just to hear some positive and updated good news about P/FJ on this thread. :P
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#32 jcmace

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Posted 10 May 2011 - 10:23 AM

Linsay,

Can I strongly recommend getting staff training for the FJ locations? I use the FJ in Checotah, OK routinely and have for about 15 years. After the merger, I got a new frequent fueler card and was there on Friday and Sunday, this past weekend. I filled up on Sunday and attempted to use the new frequent fueler card. It wouldn't start the pump in the RV island. So I walked inside and the clerk- who's been there for almost as long as I've been using that location- told me that since I hadn't pumped $500 in fuel last month, the card wouldn't do anything for me. I asked her what's the point of having the card and she just shrugged her shoulders. When the staff have no clue about a program, it's very tough for the customers to learn how to properly use it. The email from the FMCA this morning is very timely, so I will try the methods suggested here and see what happens.

I also appreciate you taking your time to visit with us! THANKS!!


I rarely use the truck islands, so are the any suggestions for the RV islands? I'm typically in a pickup, but even the coach doesn't like the hi speed fuel flow from the truck lanes. Also, as previously mentioned, the RV lanes are typically cleaner.
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#33 garykd

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Posted 10 May 2011 - 01:03 PM

Hi jcmace,
A registered Frequent Fueler Card is used to start the truck diesel pumps via the pump start feature and provide a cash price and discount. It has nothing to do with starting the auto or RV pumps. The payment method starts the auto/RV pumps and the Frequent Fueler Card provides a discount and cash price.
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Gary
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Tow With Tow Bar & Dolly (not at the same time)
Coach & Towed Combined Weight Is 37K lbs.
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#34 jcmace

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Posted 10 May 2011 - 01:10 PM

Hi jcmace,
A registered Frequent Fueler Card is used to start the truck diesel pumps via the pump start feature and provide a cash price and discount. It has nothing to do with starting the auto or RV pumps. The payment method starts the auto/RV pumps and the Frequent Fueler Card provides a discount and cash price.




Exactly my point- the staff had NO CLUE what the card truly did. They need training.
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#35 DRicketts

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Posted 11 May 2011 - 07:07 AM

Having read several comments concerning FlyingJ/Pilot fueler program (lots of negativity) I decided to comment. We have been traveling since May 1st and have fueled exclusively at FJ and Pilot. Happy to report that each time I inserted our FJ card at the truck pump it was intantly approved with directions to fuel and pay inside. The part that is great is we get "cash" price plus 3cents off of cash price. Worked every time, hassel free. Thanks FJ and Pilot

Jim


Ditto! Maybe we have just been fortunate enough to stop at the right stations, even with the old RV card which was replaced with a new one at the Perry Convention.
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#36 Larry3570

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Posted 12 May 2011 - 07:51 PM

Actually, you no longer have to show your driver's license to a cashier to activate pump start. It should activate as soon as you register your card. We changed this back in mid-March to make it easier on customers.


Hi Lynsay,

Just now I tried to register my old FJ RV card. To my surprise the window said the card was already registered. Well, that's strange but what the heck, it's registered I guess!

The Loyalty Card window has a drop down marked <Card was registered with> which has only one selection available: "Postal Code". What in the world does that mean and what should I do with it?

When I tried to set "Pump Start" a pop-up window opened that reads:

"Pump Start is only available to customers paying with cash, check or credit cards.
Pump Start can only be requested at a store.
Please present your drivers license to a cashier to request Pump Start.
Close Window."

I know that is different than what you wrote as quoted at the top of this post, but that's what the site says. Presumabally you have it right and perhaps the web guys can change the site sometime.

Thanks for being on here. I don't know how much time they allocate for you to be on here but I hope you'll be here a lot to stop rumors and "I think you do it this way's" before they get started and are taken as Gospel.

I hope PFJ will invest in training videos or booklets or something for the on-site employees to learn about the RV rules because if each visit to a PFJ site is a confusing, aggrivating, maddening experience I'm afraid the customers will just go away as some here seem to have done already.
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Larry Shaw
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#37 F233511

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Posted 13 May 2011 - 10:24 AM

$9.95/month to use the program? That's stiff if all you are going to use it for is to check fuel prices. I think I will stick with gasbuddy.com, dieselboss.com and the PFJ website. I may not always get it right but I should get it right most of the time.


Unless I'm mistaken, this site, http://www.findfuelstops.com/ , does the same thing FOR FREE. It's well worth looking at! I find it one of the most all-inclusive sites out there.
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#38 garykd

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Posted 13 May 2011 - 01:13 PM

Hi Larry3570,
Gut feel says you may have an OTR Frequent Fueler Card. What is needed is an RV Frequent Fueler Card. However,
something is not correct about the scenario mentioned in your post. The quickest way to close this is to send the scenario mentioned in your post and your RV Real Value or RV Frequent Fueler number to RV@pilotflyingj.com Staff at this email address has the ability to research and close the problem with you directly, via email. Once closed, please post here what the solution was. It may be helpful to other members.
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Gary
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Tow With Tow Bar & Dolly (not at the same time)
Coach & Towed Combined Weight Is 37K lbs.
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#39 garykd

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Posted 13 May 2011 - 01:22 PM

Hi Everyone,
I've been monitoring the PFJ thread on another forum. The following is what I have posted there to keep members updated with the most current information. Much of the information is the same as in Lynsay's post #1. However, there are some additions that have been determined along the way from where we were to where we are. I hope this is helpful to all reading this thread.

"This thread is only for questions about PFJ's RV Frequent Fueler Program. For all other questions/comments please contact PFJ directly. Go to http://www.pilottrav....ontact_Us.aspx and determine the contact method that is best for you.

Added May 3, 2011
For specific Frequent Fueler Program incidents:
1. where you do not feel the cash price and discount were received
2. card could not be registered, etc.
Please send as much of the following information as possible to RV@pilotflyingj.com
a. Your RV Real Value or Frequent Fueler number.
b. The transaction number from your receipt.
c. A short narrative explaining your concern.
d. The names of PFJ people you talked to.
e. Date and place the transaction occurred.

Please be sure you understand and follow the fueling process, to the letter. If the process is not followed, discounts and cash price may be lost for that transaction.

The following two links should be read before posting questions about PFJ's Frequent Fueler Program. They should answer most questions.

Link to the RV section of the PFJ website
http://pilotflyingj.com/rv-home
This link provides the fueling instructions for the three different pumps available to fuel from. These are:
Auto
RV
Truck

The link also mentions the benefits of the RV Frequent Fueler Program.

To register your RV Frequent Fueler Card (or the RV Real Value Card) go to the PFJ loyalty site to register a card or check your online account http://www.frequentf...advantage.com/.

Added May 6, 2011
If you registered your Frequent Fueler Card in an in store kiosk and now want to check your account via the Internet (on line), follow these instructions:
1) Go to Frequent Fueler Advantage
2) Click register
3) Enter the email address you registered at the kiosk
4) A confirmation email will be sent to you. Follow the link back to the website.
5) When you do that, it should automatically pull up the info you put in the kiosk.
6) Then just follow the next steps to complete your online account.

1. One must register your PFJ card (your old J card or one of the new orange RV cards provided by all PFJ stores) to activate the Pump Start Feature at the truck diesel islands.

Added May 7, 2011
Once the pump start feature is activated treat your PFJ card with the same security as a CC. If you lose the card, report it to PFJ immediately. The card is now linked to you. If the card is used in a fuel theft (drive away) PFJ will look to you for payment.

2. At the truck pumps, the first screen may ask for an ICC #. Just insert your registered RV Frequent Fueler Card and follow the instructions on the screen.

3. In AZ discounts are not allowed or require a different process. Signage at these location needs to be read to understand what is available and how to acquire a discount. Due to regulations in NJ and WI, PFJ is unable to give any fuel discounts at locations in these states. Specific tax regulations in IN and OR are currently preventing us from processing discounts at the truck diesel lanes. We are working on a solution. Until we reach this solution, you will need to use the RV lanes to obtain your discount in these 2 states.

4. There is no ability to process credit cards at the truck pumps. PFJ is looking at allowing this in the future.

5. When paying for fuel pumped at the truck diesel pump
Added May 8, 2011:
after following the truck diesel pump fueling procedure
present your payment method and your registered RV frequent fueler card to the cashier. The net cash price (discount and cash price) was displayed at the pump, once the pump recognizes you are a frequent fueler. It will not be broken out as line items on the receipt.

Added May 12, 2011
6. At which locations can one receive the cash price and discount? Go to the PFJ website at: http://pilotflyingj.com/locations and if the title of the location says anything except “Pilot Travel Center” or “Flying J” it is not owned/operated by Pilot Flying J and at these locations, the cash price and discount is only available at the truck diesel lanes when the Pump Start Feature is used with the Frequent Fueler Card. This is also indicated in the new RV travel guide: http://pilotflyingj...._v10_eproof.pdf

The following are additional items. All the following assumes one has a registered PFJ RV Real Value Card or RV Frequent Fueler Card.

1. The Pump Start feature is available immediately once your card is registered. There is no 500 gallon minimum before the feature activates.

Updated May 3, 2011
2. Pump $ cutoffs for credit cards:
2a. VISA Auto/Car Lanes = $150.
2b. VISA RV Lanes = $495.
2c. MC, Discover, AMEX Auto/Car & RV Lanes = $75.
2d. Payment method does not matter at the truck pumps. Truck Pumps = $750.

Added May 11, 2011
3. Pump cut off limit for Debit Cards (PIN needed) is $75 at all Auto and RV pumps (diesel and gas).

4. Payment method is not a factor for starting the truck pump.

5. Payment method in cash or check at the RV/Auto pumps will require one to go into the store to get the pump started.

6. There are no limits on the amount of discounts one can earn."
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Gary
2005 Newmar KSDP 3910
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Tow With Tow Bar & Dolly (not at the same time)
Coach & Towed Combined Weight Is 37K lbs.
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#40 gandr2737

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Posted 13 May 2011 - 02:20 PM

Bill - when it works, it WILL give the "discounted" (cash) price on the receipt, right at the pump...and, it will deduct the .03/gallon right there on the receipt, as well, after you've turned the pump off. It multiplies the number of gallons purchased by $.03 (diesel), and it's taken right off the total!

However, here's a NEW WRINKLE IN THE PROGRAM, that I've not seen mentioned anywhere before: We reported a specific incident yesterday at a Utah Flying J location, where we did not get the cash price NOR the $.03/gallon discount. Here's the reply from Flying J: The Scipio UT location is a Flying J dealer location which means it is not owned and operated by Pilot Flying J. Due to this fact, discounts at dealerships may be different than at the Pilot Flying J locations. According to my information about the dealerships, the fuel discounts are only available on the truck diesel lanes when you use your RV loyalty card to start the pumps. This would be due to the dealerships computer systems not being compatible with the Pilot Flying J systems. Most dealerships have altered their systems on the truck diesel lanes enough to be able to give our discounts but their gas lanes are still on a separate system. I can send you a Travel Guide that denotes the different locations and whether they are Pilot Flying J locations or not.

So, FMCA Friends - there's one more thing to watch out for!! DO NOT EXPECT THE LOYALTY CARD DISCOUNT OR THE CASH PRICE AT DEALER LOCATIONS IF YOU PULL INTO THE AUTO/RV LANE! Guess we'll have to check online to be sure what kind of Flying J we're pulling into before we do it from now on!

As I said in my post yesterday - it's a really valuable program, just requires a lot of research and patience to make it work!
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