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Holiday Rambler Front and End Caps Never Attached at FactoryHoliday Rambler Leaking Roof Monaco Navistar Wakarusa Front cap End cap Electrical problems roof Hurd
Posted 18 October 2012 - 05:52 PM
The underlying problem was that the front and back caps were never attached to the roof. Rivets in the caps never penetrated through the fiberglass causing a gap the full width of the coach (front and back caps) When it rained, water would enter through the gaps and run down the channels that hold wires thus causing electrical problems. Since air was able to enter through the gap it caused vibrations thus structural problems occurred.
Even though my coach was in the factory twice for months no one discovered the problem. While driving the coach in the rain to a dealer to get more repairs done before the warranty was to run out water started pouring out of the ceiling lights and speakers above the driver and passenger seats. By the time I arrived at the dealers I was soaked and the whole front cab was saturated with water.
You may be wondering now what happened? All I can say is Holiday Rambler, Monaco, Navistar will take no responsibility of this serious matter. Customer Service has continued to lie and cover up any wrong doing. Please do not put yourself through a nightmare like this. Look elsewhere for a motorhome.
Posted 18 October 2012 - 08:09 PM
Posted 18 October 2012 - 11:14 PM
2007 Beaver Patriot Thunder Winchester44 III C13 Caterpillar 525hp with Silverleaf system, Roadmaster 2000-1 pulling a Honda Crosstour
Defected from iRV2 in March 2012 due to an epidemic of trolling; once again contributing there as RVNeophytes2 effective Feb 6, 2013.
Posted 19 October 2012 - 06:03 AM
As Andy asked, what year is your coach? If it was made before Monaco went Bankrupt you have no recourse. Sorry.
However if it was made by Navistar them your exit avenue would be to go after them under the Lemon Law, unless you live in Canada.
Overall Monaco built fine Motor Homes, however when any company goes under lots of very nice people get hurt.
Good luck and don't give up on Rving.
Herman & Bobbie Mullins
'02 Monaco Dynasty
40 ft 400 HP ISL
Chevrolet Silverado (M & G air brakes)
US Navy PR-3 1956 to 1964
Lone Star Chapter FMCA
Southcentral Lucky Rollers
Rally in The Pasture
Posted 29 October 2012 - 11:16 AM
This Navistar/Monaco/Holiday Rambler product is a piece of ****. I would never buy another product from this manufacturer. In over 7 months of ownership this product has not once served the purpose for which it was intended and for which we paid a considerable sum.
..................and, of course, The Canadian Government being what it is, I have no lemon law protection whatsoever.
Posted 29 October 2012 - 11:50 AM
Example: I outdrove the Manufacturing Manager when I subbed in the Golf League. I was constantly harassed by him by implications at meetings after work hours (and always exonerated) about not performing duties for which I was not responsible. He was (within a year after I quit) fired for losing "too many good people".
That facility was subsequently shut down and shipped to Mexico.
Posted 22 January 2013 - 08:35 AM
Posted 22 January 2013 - 02:01 PM
After the coach was saturated with rain water we were told it was dried out and would be fine. They had a representative from ServPro come in and report findings. It was stated there was extensive water damage in the rear cab possibly causing lose of insulation integrity. John Hurd insisted there was not a problem because they were drying it out with fans and dehumidifiers. We insisted they remove the ceilings and wall to locate damage and replace insulation. After speaking to the head manager Mike at the Indiana factory we found out that nothing was ever removed except the ceiling light sockets to check for water.(this was after three weeks of it just sitting there) Later that week we found out that Mike was replaced with Roger who was now assigned to our case. We emailed back and forth all our concerns with John Hurd and three other employees. They wanted to return the coach saying everything was fine and no extended warranty. We had sent them a list of 27 things besides the water to be fixed. This list was emailed to John Hurd. He forgot to give this email to the factory. So it would take another week for repairs (Our other main concern was that the jacks were still not working.)
Although we did not get to use the Motorhome much because of service time and it was a pain to have things breaking, I think the most upsetting thing is the customer service and policies this company holds. We contacted the head of RIVA who specializes in safety and motorhome guidelines. He said we had a real problem. He gave us a number of a top tech at Monaco, who gave us William Osborne's number (who is Vice President of the Monaco/Navistar RV). He was a nice guy and said he would look into it. We had to call him back a week later because nothing had been done. We told him we had continuous problems with customer service John Hurd. John would not return calls only emails. I am a not an argumentative type person I have been patient and understanding. Most of my friends think I was too forgiving. Eventually we spoke to William who told us that our motorhome has been repaired and we would be very satisfied with the work. We insisted that it has been repaired by the factory several times and was still not satisfactory and we needed an extended warranty. He said he did not have the authority to give us that. No one did.
I completely agree with the post about the company politics and the internal rot. If you have some of the same management as you did when the company went bankrupt you can see why, especially customer service. I no longer have the motorhome. I spoke to a lawyer. Michigan does not have a RV lemon law so it is harder to go through the court system. I researched many cases that were filed against Monaco and even if the plaintiff wins Monaco appeals to keep it in court so that your coach gets older and worth less. Lawyer said it could take a couple years. I was afraid the motorhome would not last long enough to drive it off the dealers parking lot without having to sink money it it for repairs. We are happy to be rid of this coach even though we were forced to take a 37,000.00 loss. I can only give you my story. I personally would not send a friend or enemy to Monaco/Navistar or Motorhome Specialists in Texas.
Also tagged with one or more of these keywords: Holiday Rambler, Leaking Roof, Monaco, Navistar, Wakarusa, Front cap, End cap, Electrical problems, roof, Hurd
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