We were full time on the road for almost 10 years. During those 10 years we occasionally needed repairs and contacted a number of different dealers for assistance as we were never near the dealer we purchased our motor home from. Our original dealer cleared their books in a bankruptcy filing and made it clear that all previous obligations no longer applied. We never went back to them for anything. In all those years, one dealer stands out in our minds as being willing and helpful to a traveler who hasn't purchased a coach from them. If they are willing to take care of us under those circumstances, we'll go to them for our next coach.
It is a long way from Vermont but we would highly recommend Paul Everet's RV Country. We have visited the shop in Fresno, CA several times and always been treated fairly. They also have facilities in Oregon, Washington, Nevada and Arizona. You can find them on the web at http://www.rvcountry.com/
That said, if you live in Vermont and travel mostly locally, choosing a dealer so far away that you would likely never get back to them for follow up work would not be wise. We have a daughter in California and travel through CA each fall. For us, an annual visit to take care of problems would be workable. Your challenge then would be to find a dealer in the New England area with a good inventory and a good reputation among their customers.
As mentioned above, dealerships do change. Sometimes they are sold, sometimes they go bankrupt, times change and they have to deal with the reality of making a business work. The dealer who is excellent today may vanish tomorrow. Our own manufacturer, Monaco, is going through it's second change of hands in five years. At least the company still exists in some form, many manufacturers simply ceased to exist after the economy crashed at the end of 2008.
There is great advice from previous posters. Good luck.
Tom and Louise Butler
2004 Monaco Windsor, Cummins 400 ISL
Roadmaster Sterling Tow Bar, Brakemaster, GMC Acadia, BikeE Recumbent Bicycles
After 9 1/2 years full time in our motor home and being Winter Texans we are now living at Sandpipers Resort in Edinburg, Texas. Now we are Summer Chickens!
"The tipi is much better to live in; always clean and warm in winter, cool in summer, easy to move... If the Great Spirit wanted men to live in one place he would have made the world stand still." -- Flying Hawk, South Dakota Oglala Sioux