This is the first time I have ever left a negative comment about a park, but I felt I had to about this park. I am refering to Ramblin Pines in Woodbine, Md. This is our second week long stay at this park. The park itself is basically OK, although pricey in my opinion for what it is. They do not offer discounts for weekly stays either. I had my daughter, 2 year old granddaughter and sister-in-law and brother-in-law visit from 3 PM to 7 PM yesterday. The park charged them $5 PER PERSON for a 4 hour visit. When I complained about it there response is that is the policy. (The policy states $5 for visitors. It DOES NOT specify $5 EACH). I then stated I was a bi-annual weekly camper and would not be back. Their response "Oh well!"
I cannot recommend this park. On my next visit I will be looking elsewhere. When I said I was going to post my negative comments to the various forums I am a member of their response was again "Oh well!"
The guest service demonstrated by the staff at this park and by the rules of this park was sorely lacking. I worked in guest services for several years and indeed taught our companies guest service program to ALL employees. This was an example of the exact opposite of what we taught and is an example of very poor guest service.
The average I have seen at other parks is $5 per car. $5 per person for a 4 hour visit where NO SERVICES were used is excessive IMO. I can see why this park only is getting a 3.4 rating. IMO guest service includes explaining why a policy is in place and working to solve a reported complaint, not "Oh well!" We always taught people to attempt to work with a guest to solve complaints not just to have an "Oh well" attitude. The attitude was even worse than the policy.
By the way, no petting zoo (they have 2 goats fenced in with a sign saying they bite), there is also a farmers field close by that on occasion has a few cows within sight, miniature golf is an extra charge (the $5 per person visitor fee does NOT include this), we did not use the pool and had no intention of doing so. The cable is basic 20 channel, non HD cable that does not work well at all sites. I never was able to connect to their network with my WiFi Ranger Go/Mobile system. kept getting Filtered connection. Thank goodness for my Jetpack. Yes, the sites were mostly level, but they are really crowded together and all the best sites are used by seasonal campers.
I did ask for the manager and was informed that the 2 ladies in the office were the managers and they both had the "Oh well" attitude. I believe the biggest problem is that there is not a lot of competition in Md. That's why the many seasonal campers are here. There is no place else to go.
And yes I did leave a review at RVParkReviews.com.