Just last week I had to call Good Sam R.A. twice. It was a bad experience and a good one.... well sort of!
First time: we were at Straits ST PK at the town of St. Ignace, on the upper penninsula of Michigan. A tire was loosing air, so we called for help. The guy that could come wanted us to pay $20 for bridge toll fees. I objected for two reasons: first, there had to be someone that could fix it at the upper penninsula w/o having to cross the MacKinaw bridge and second.... no way!! I told the operator to find someone else. After what seemed like 20 minutes, she said Good Sam was paying the toll and that the guy would come in about 45 minutes. Well, two hours later, the tow truck came, the delay? traffic.....really??? from the campsite we could see the bridge and there was no traffic at all.....anyway, the young man did check and found the problem: a loose valve. Later, driving around St Ignace, we saw 2 tire repair services on main street and surely, there had to be a tow truck service around there!
Second time: two days later, we're going South on I-75 and the motor stopped running. We were on the right lane, so thank God we just had to sway to the side. Again I called GSRA. the operator could send a tow but the mechanic they found at the next town could not fix the problem until the following week. Again I asked if they could call someone else, cause we could not stay "stranded" at the side of a busy road for a week. She called someone else that said they could check it when we arrived (it was already almost 4 pm) and would fix it the next day. Thus a tow truck was to arrive in one hour. Tom, with Ostego Lake Towing Service from Gaylord, MI arrived in half the time, and in 20 more minutes we were off to Complete Truck and Trailer Repairs, also in Gaylord, MI. Chris, the owner, checked the RV, and next morning (yes, we slept at our RV among many trucks waiting to be fixed) they received a new gas pump. Even thou they had to empty the full gas tank and lower it, and install the new one...we were out of there 24 hrs. later. Chris, the owner and Cory, the mechanic that fixed it, plus all the other guys there, could not have been more attentive!
Thus, I would say overall Good Sam got the people to help us both times (tow trucks) and problems fixed....one sooner than the other.... but, why both times I had to ask the operator to try find someone else to do the job? Automatically the operator should have tried to call someone else . I wish Good Sam would answer this question!