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Consumer Alert



Merchant Alert!!   Recently we experienced a failure to our cooling unit on a Norcold refrigerator.  I opted to purchase a new cooling unit with a lifetime warranty.  The Cooling Unit was purchased from Arcticold Refrigeration--Renaud Mills. New Brunswick E4V2X3 at a price of 700.00 delivered.  It was supposed to be in stock and ship right away.  MISTAKE.  We have been taken for our money.  Searching this companies background we find they have been shut down and seized in the past.  Canadian law allowed one of the owners to reopen and they are right back at it again.  We are not negative people and we only want our money returned.  To date we have involved FMCA, Good Sam Trouble Shooter, Better Business Bureau of Canada, and the Consumer Protection Agency of Canada.  Its been over 2 months and Arcticold will not answer emails, phone calls, or respond in any way.  Since Canadian law is so lax we just wanted to warn other FMCA members and any others that may read this to not make the same mistake we did.  It can cost you!!!!


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I use my debit card for local purchases at merchants that I know. Any other purchases/ on-line purchases, restaurants where you lose sight of the card, or deposits for park reservations etc. we use a MasterCard that we have had for forty years. They have always stood by us when a scam has been attempted. Maybe others can back me up on this, but I think the most you lose with a credit card involved in a dishonest sale is $50?.

Good luck. Hope some agency is able to help.



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This is without a doubt a fraudulent offence the police can be involved. People will say its a civil offence but its not...out and out fraud..do it now...


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phone corporate affairs , and ask for findings of the investigation , if they have none , phone the Canadian ombudsman

I am a canadian


Allen and Bev 

99American Tradition 40TVS


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