I'm new to the RV world and one the first things I looked at was roadside assistance and decided to go with FMCA. A few days ago my toad quit while driving down I 75 and I used my FMCA app to find the roadside assit number and made the call. The representative at FMCA was very good and promptly transferred my call to the company that manages the roadside assistance. I was holding for 12 plus minutes (not unusual in my experience) and then gave my info to the nice lady and then awaited my text for the arrival info on the tow truck. After 30 minutes of waiting and no text I decided to call back and again used the FMCA number (I didn't have the service provider number) and they again transferred my call. This time I waited 15 minutes listening to that scratchy "on hold" music over the phone. The very apologetic representative said the tow truck would there within 45 minutes and it was on the way. A few seconds later I received a confirmation text with the company name and drivers name. Now that a significant amount of time had gone by I called the garage that was selected to see if they would be open when we arrived...they would be closed. The driver arrived and we loaded the vehicle on the tilt bed and I asked if he knew of a nearby garage that I could be taken to that might be open. He made a call and found a shop that was further away but open and could get my vehicle in quick for diagnosis. The problem of course was it was not the original destination and we had to get authorization to change the towing to location. Again I called FMCA and they were very helpful but informed me that were having trouble connecting to the service provider and to go ahead and take the vehicle to the other garage location. The driver also could not reach the dispatcher to get authorization and finally I said l would would pay for the tow so we could get going. We arrived at the garage but the driver didn't take credit cards but would call his fast food fish restaurant and process the $50 tow bill through the restaurant. It's all good I felt the $50 was a fair deal and it got me out of a jam.The driver went on his way and the garage got my vehicle right in and called me a uber so I could get home about 20 miles away. Four plus hours later I got back to the RV and scraped up the cash (didn't take cards) and sent the driver on his way. Now this may appear to be a complaint but really i'm just wondering if this experience is anything similar to others out there? I have only used a towing service maybe 3 or 4 times in my life and this seems to my experience....a lot of waiting, missed or inability to connect with a provider and wishing I had universal language translator!