There is a lot of poor service out ,no matter if it's coaches ,new vehicles. Lucky enough for us our 2013 Newmar Ventana seems to be a very well built coach .Did have problem with our osasis heater on the way south this winter ,had it fixed at Desert Auto Plex in Mesa, they diagnosed the problem and ordered parts took a couple days during which time we still used the coach just took it back when parts came in , very good service