sauerland

Herman, PROBLEM SOLVED-EASY AS 123 First my wife Ann kicked me off the couch then she remembered that sometime in the past the sofa was closed by trying to lift 3 times. She tried that and on 3d try sofa seat lifted and it closed nice as you please. Thanks for your responses-much appreciated. Paul Sauerland

Thank you Herman. What you say is what its supposed to do. However the cant lift up, seems like its held down somewhere. Paul

Don't know- but you are supposed to lift the front of the sofa up to form a V with the back rest of the sofa and then push it all back to its original position. Paul Sauerland

I have a 2008 HR Neptune 39 pbt. Haven't used our sleeper sofa for several years. Recently had a guest for 3 nights. Opened the sofa, seemed OK, but when trying to close it again can't lift front of sofa to close. There is a lever under the front center which moves but doesn't seem to do anything. Have used it rarely in the past without problem. Any ideas? Paul Sauerland

Any help on documentation? Or how to get extended warranty provider to accept responsibility?

I'm Paul Sauerland and have a 2008 Neptune 39+ ft Coach that appears to have the defective trailing arms. Currently having it evaluated at a truck repair place. When I bought the Coach end of 2007 I also bought an extended warranty. I suspect that in order to make a claim I will need some official documentation. Where and how can I get some kind of official documentation. Previous information has been excellent but may not be sufficient. Contacted an Holiday Rambler dealer and they couldn't find anything on it. Called Monaco and though they seemed aware of concerns they couldn't or wouldn't provide anything concrete. Any suggestions other than letting them break and then making a claim which seems kind of stupid. Thanks