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bhitches@itctel.com

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Posts posted by bhitches@itctel.com

  1. Posted · Report reply

    juanclem~ The purpose of the auxiliary brake is to apply extended light breaking without brake fade and controls the vehicles down hill speed. You mentioned "canyon" so I would say yes, it's necessary to have a braking system, think of it as extra insurance for you and your family. I personally have a Blue Ox Patriot and really like the ease of installation and the fact that it's portable. Blue Ox is well known for their quality products and I like how they stand behind the product if there is a problem. Good luck to you.

  2. Posted · Report reply

    Yes, after several emails and voice mail messages I left, I finally got some emails from the President of the company, Jay Hesse. After several emails back and forth, I explained that the unit I had was not able to be programmed / set up, like the suggestions that he made for adjustment. I was concerned, because we are about to take off on a 4,000 mile trip out West through the mountains. Mr. Hesse called me personally and agreed to send a factory rep with a new unit which was installed. My unit purchased and installed by my RV dealer in May of 2010 had software version 011. The new unit delivered, exchanged installed by their factory rep has software version 014. They also installed a prototype contoured plastic bracket velcro attached to the unit that goes between the front of my Tahoe soft leather seat and the unit. It still took a couple of times for the factory rep to get the unit to register "OK", ... but, 3 times is a whole lot better than 15-20 times to get it set! I appreciated Mr. Hesse's personal interest in making things right by exchanging the unit. I told him that I would get back to him (and to this FMCA forum) after our trip through the mountains and let him know how the new Patriot unit performs.

    As for the Blue Ox customer service,.... after my persistence through emails & voice-mails,... they did finally come through to attempt to rectify the problem. We'll see how things go with the new unit.

    Greg W. Johnson

    I'm glad to hear things turned around for you and that they are still pretty on top of their game. I know one of the main reasons I've stuck with Blue Ox all these years is because of the way they stand behind their products, so I'm glad I don't have to be disappointed :rolleyes: Best of luck to you Greg and I hope this Patriot treats you right! :)

  5. Posted · Report reply

    Mr. Johnson sorry to hear your bad connection with Blue Ox. I have both a towbar and braking system from Blue Ox and they've never steered me wrong. If you have any problems simply call their number and ask for a supervisor and they go above and beyond to help set things straight! I HIGHLY recommend this company and their products. I do remember I had an incident once where I called in and there was a lapse of time where emails were not getting through due to service issues and at the same time, phone issues were a problem because of flooding in the area. Perhaps this could have been a problem.

  6. Posted · Report reply

    My only suggestion is to go to the Blue Ox website from Pender, NE. On the website you will find a customer service number that you can call into and ask a service tech these questions. I have both a towbar and braking system from Blue Ox and they've never steered me wrong. If you have any problems simply call their number and ask for a supervisor and they go above and beyond to help set things straight! I HIGHLY recommend this company and their products :rolleyes: Have a great week and good luck.

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