fchapp

Update on 2010 Milan. The Las Vegas dealer finally finished the car on July 23rd. It was taken in on June 7th. Ford did, in fact ship the car back to me in Michigan, I picked it up on July July 30th. After all of this, it does not appear that the tech replaced the dip stick, nor set the fluid level correctly. I am going to take it back to my local dealer to have that done again. The other issue was that the inside of the car was filled with smoke when the trans failed. The dealer didn't clean it before shipping it back to me. When I picked it up, I could not see out of the windows for the smoke film. It took me two hours to clean all the interior surfaces of the car, It seems to have worked, the burned wire smell is pretty much gone now. During this ordeal, I spoke with the transmission engineer at Ford Motor Company. He is adamant that lowering the fluid level will cure this heat problem.

I wish I had found this site before towing my 2010 Mercury Milan. It has been sitting in the dealer for over a week now with a transmission totally smoked. They have the replacement transmission, but the melted wiring harness is on national back order and will not be in until the "week of June 28th". By time it gets to the dealer in Las Vegas, I will be back at home in Michigan. Ford customer service said save my receipts, and they will repay me for any related expenses. I'll let you know how all that works out. I think I am going to request that the car be shipped back to Mich. I can't see myself taking additional time to flying back to NV, and the driving it back to MI.