Like many of us, we decided to replace the factory mattress with a memory foam mattress. Unfortunately, we fell for the marketing hype of Rocky Mountain Mattress. Attached to this post is a picture showing our less than 2 year old mattress that has a 4" sag.
I contacted Rocky Mountain Mattress for a warranty claim. Their response? Send the mattress to us and we'll decide if you REALLY have a warranty claim. We're in California and they want us to send a 100+ lb. king size mattress to North Carolina so they can "evaluate" it. GET REAL! The lowest quote I can find for shipping a mattress cross country is $400 one way and that assumes I package it, put it on a pallet, and help the driver load it on the truck! And then, even if they decide that they will generously allow the claim, I have to pay for return shipping as well! This company is great at marketing but create lousy products. DO NOT BUY ANYTHING FROM THESE CROOKS!
