I joined the Tech Connect+ and signed up for the Sprint plan on Dec. 25, 2017.
I received the Franklin R 910 device on the evening of December 28, 2017. The device would not connect to the internet. The device showed a message that said “INVALID SIM”. I took the device to the Sprint store on the morning of December 29. The Sprint store employee called Sprint Customer Service and gave the phone to me.
I was on the phone for at least 45 minutes mostly on hold. I was told by the Sprint phone rep. that I needed another SIM card but Sprint could not provide it. She said the Franklin R 910 was a discontinued device by Sprint. She told me that I could only be helped by the Sprint Account Rep for FMCA. The phone conversation ended.
I received a call from the account rep about 3 hours later. I explained the problem to him. He told me that another SIM card would be sent to me. I am still waiting for a SIM card. Today is 11 days from that call, 12 days from when I received the device, and 16 days from when I ordered and paid for the service which I am yet to receive.
I still have a device that is inoperable because of the invalid SIM card as it was shipped to me.
I am losing my patience and temper and getting extremely upset with Sprint and FMCA.
I will not pay for another month of NO SERVICE and will be forced to cancel this Sprint “no-service” prior to another billing cycle.
In my opinion, I paid for an ugly paper weight to sit on my table for the last 3 weeks. That is just a RIP OFF!!