Thank you all for your responses. You provided some great info! I've contacted my insurance company - I have God Sam (National General) insurance. The agent told me that my policy does not cover the coach when it's in the care of a repair shop and I can not make a claim on my insurance. He told me I need to work with the shop owner and the shop's insurance company. However, it's been over 2 months now since the accident and I am not able to get information about the status from the shop owner or his insurance company regarding the claim made by the shop. My coach has been moved from the shop's facility to a collision center down the road - they are the ones who will do the body work. But no work has been done yet and they aren't going to start any work until they know they will get paid. Based on the adjuster's worksheet the damage is around $11,000.
Does the shop's insurance company have an obligation to talk to me about the claim since it is my vehicle? They will not give me any information since I'm not the policy holder. I'm getting a little worried since it's been so long and I still don't know the status of the claim or when (if) my coach will be repaired. The shop owner has not provided me any information and seems annoyed when I call him to ask about the status. He wants me to pay him for the work his shop did on the generator but I told him I am not paying him until I get my coach back in the same condition I left it with him.
I'm not sure how to proceed. Any ideas or thoughts? Thanks!