Search the Community
Showing results for tags 'Warranty'.
Found 9 results
Good Sam Exclusions
mweiner posted a topic in Extended Service PoliciesIn reviewing the excluded items in my Good Sam warranty, I'm beginning to wonder if the policy is more beneficial for them than it is for me... Yes, it covers some of the main engine components and a number of coach items, but, the link of exclusions is almost longer than what is actually covered and then there's a $500 deductible per incident..... Even though I'm paying $936 per year or $78 per month.. that's essentially $1,500 per year with just one incident.... Seems like I might be money ahead to just skip the warranty and set aside the $1,000 per year.... after 20 years that's $20,000... Any thoughts on this??? What's your plan?
Thor Quality - UNSAFE AT ANY SPEED
alaskandww posted a topic in General DiscussionI purchased a 2020 Thor Omni also aka Magnitude super C on 6/13/19 and picked it up from Camping World Chattanooga, TN on 6/28/19. Before I was home from Camping World Chattanooga, TN, an 1,100 mile trip, I had noted twelve warranty problems. It has been three months and I have still not been able to use it because repairs can not and have not been made on the twelve warranty and safety recalls. Searching I found the Facebook Group and additional posting of huge horror stories and problems with Thor and Thor RVs along with Camping World's lack of responsiveness. This appears to be a Systemic Problem with Thor and Camping World. I would like to hear if anyone else is having similar problems with Thor and Camping World and how it may or may not been resolved. Please email me your information regarding your Thor motorhome problems and contact information. Don Wheat, email@example.com FMCA 2759
bsjones11 posted a topic in Extended Service PoliciesMy wife and I traded in the 2005 and got a 2019 Ventana. The warranty options will expire in April. I had an extended warranty with good sams for years with the 2005 and it payed off several times to have it. Checking now it seems they all have gone up quite a bit. With good sams the warranty I used to have costs way more than what it did before as you have to lock in the price for 7 years to get the best deal. Wholesale Warranties has the same coverage and more for half the price. I am leaning towards them but want to know who has had experience with them. And yes I considered self insured, but the first time I used good sams with the other coach, it was over 5k for the repair. It would take a couple of years of payments to get that. any comments???
Has or is anyone having suspension issues regarding severe RV leaning issues due to Ford F53 leaf springs and stabilizer units? I have a 2017 Holiday Rambler Vacationer (36H) that had to be towed by Ford Roadside Assistance on June 14th and Ford has or will not resolve RV warranty repairs as of today (Day 59)! Stuck in Mississippi and desperate for information or help . . . firstname.lastname@example.org
Trying to Figure Out the Winnebago Warranty System
jbellona posted a topic in Type A motorhomesThis is my first Winnebago, it was purchased in March 2018, I have had other brands and really never had a problem with warranty service even though I live in a rural area in Nevada. My Vista is a few months old and I have discovered a couple of issues that seem to be warranty issues. Some were identified at time of purchase, and because of timeframe could not be fixed before we took delivery. Those issues still have not been resolved as of yet and getting a call back from La Mesa RV in San Diego is horrible at best. The newer issues seem more pressing than the ones that have not been fixed. Most of these issues have been discovered on the 3000 maiden voyage, we took 2 short trips prior and discovered the water heater issue only to keep getting the buck passed. The issues are as follows 1. Hot water heater high limit sensor is not working on gas or electric, I called Winnebago and they passed the buck to Atwood 2. Inverter will not switch over automatically consistently sometimes it does sometimes it does not told by Winnebago that would not be a warranty issue. 3. Toilet has a water leak, I am not sure if it is a water line, bad seal or cracked bowl 4. Dometic electric awning does not work 5. Rearview, side cameras stared working only intermittently, Winnebago customer service passed the buck to ASA (ASA has said it is a Winnebago issue) No mater whose issue it is they still dont work I have now contacted every Winnebago dealer that we will be passing close to and get the same answer from all of them. "You did not buy it from us so we cannot work on it until the end of July or maybe sometime in August. I talked to RnR RV in Liberty Lake WA. service today and was told look you didn't buy it from us your lucky we will work on it at the end of July. I asked if they didn't have to honor the Winnebago warranty and I was told yes but only at their convenience because I didn't buy it from them. My questions is this how Winnebago allows their dealers to treat Winnebago owners? After getting pissed of at the service advisor at RnR RV and saying I was going to call Winnebago regarding this all of sudden a date opened up on June 19th to fix the water heater and the toilet leak. That is all they are willing to work on none of the other warranty issues will be addressed. I live 10 hours from the dealer I bought the coach from and was assured by La Mesa RV and Winnebago customer service I would have no problems getting any Winnebago dealer to provide prompt warranty service from their extensive dealer program. I am hoping this warranty issues does not cause me buyers remorse and wishing I would have bought a Tiffin or Newmar. Have others experienced this type warranty discrimination by dealers?
Warranty Question: Fleetwood
email@example.com posted a topic in Type A motorhomesI was wondering about the exact expiration of warranty. I purchased my 2017 Fleetwood Pace Arrow 36U on May 28, 2017. It had 1,060 miles when I purchased it new from MHSRV. Question: On a car warranty it starts the day you drive off the lot, so, if the new car has 200 miles on it, the 36,000 mile warranty is good to 36,200 miles. Are RVs the same? So my 15,000 mile warranty would expire at 16,060 since I drove it off the showroom floor with 1,060? Issue #2- Even it the warranty is good to 16,060, it will expire by the time I get to the service facility... by a couple hundred miles. I've got several problems to be fixed, and they happened while under warranty, but as I said, by the time the coach makes it to the service facility, I'll be slightly over mileage. Is there a way to have it covered under warranty? One of my issues is a repeat issue from warranty work in October..... a few thousand miles ago..... does that make any difference? I've tried to call Fleetwood customer service, but they are closed until Tuesday. Just trying to get a head start on some information using the smart people on this forum. Thank you in advance- Eric
Spare Tire Or Extended Tire WarrantyI've read the treads about spare tires. It is tough to find space for a 22.5 tire so I was wondering. Wholesale warranties sells a tire warranty in addition to their ext. service contract. It's $450 for 7 years. $0 Deductible / Unlimited Usage - There is no limitation to the number of times that you can use this policy over the course of your chosen term, and you are not responsible for any deductible for covered claims!Transferrable – If you were to sell this unit you will be able to transfer the warranty to the new owner making your unit more appealing and valuable to subsequent owners. Exclusive Features: - Full replacement costs are covered when tire is un-repairable and/or the wheel is damaged so it is unable to seal with the tire. - Coverage is extended to the tire and wheels of a vehicle being towed by a motorhome, or the vehicle that is towing a travel trailer or 5th wheel, while they are actively being towed/towing. - Benefits can be used in the United States and Canada! - Coverage is extended to your tow vehicle if the tire failure occurs while it is towing your RV. A new tire would cost somewhere $450-$650. Why not buy the warranty and not have to carry a spare? Thanks Mike Rodgers 03 Phaeton, 40' tow dolly Honda accord
Okay, we have a 2013 WBG Journey, and 2014 Jeep GC. Looking at SMI air force one supplemental Brake system. A service advisor at local Camping World said good system, but ' may ' void MH and / or toad mfr. Warranty. ???? SO, my question is: those who have installed these air vacuum brake systems on your MH and Toads: a) did you worry about warranty void if you installed in brand new MH &/or new toad? b ) or, do you know first hand if it voided your warranty on either MH, or Toad vehicle? c) or, did you just 'wing it' and assume repair cost of what would otherwise be "mfr warranty part" if later discovered it did void warranty? Thanks for any perspectives from those using one :-)
Leaking Windshields on Winnebago Vectra
cricard04 posted a topic in Type A motorhomesI have now sent two letters to the CEO of Winnebago with no responses from his office regarding the leaking windshields on my 2004 Vectra; I've had several discussions with customer support, including an initial contact on the problem in 2010; but they were of little help. I was leaving on a trip to Kansas from NH within 2 weeks and thought the leak should be fixed before I traveled since I had water pooling on the dash during a recent period of intense rain. I had a local glass company look at the problem; they removed the trim along the top of the windshields and found the metal framework the windshields were attached to was rusted and the glass to metal seal had failed; they estimated $750 to repair the problem plus the cost of windshields if they broke one. Since I was traveling within 300 miles of Winnebago I thought I might be able to have Winnebago fix it at the factory, assuming they would be the best place to have it repaired. I asked the Winnebago customer support person how much it would cost to repair the problem and if they had spare windshields and any other parts so I wouldn't get stuck at Winnebago while someone had to make windshields or parts. The customer support person had no idea of the cost and couldn't tell me if they had spare parts or windshields in case they broke one (there's 50% chance of breaking a windshield when fixing this problem) nor could they schedule me a date to make the repair based on my travel plans. I was told that other departments at Winnebago could answer those questions to which I asked him if they had telephones at Winnebago to communicate between departments (I think he thought I should call around Winnebago and chase down the parts availability on my own). Eventually I was told that I would have to sign in to a nonscheduled appointment book when I arrived and take my chances that they could get to me within a week or so (this would be a little unreasonable since I was traveling with my wife and Golden Retriever); the cost would be $750 per windshield side (not including a windshield if broken) and the availability of a windshield from Guardian was still unknown. It appears, after talking to three different RV windshield replacement companies (including Guardian, the maker of the Winnebago windshields) that Winnebago clearly is the leader in the industry for leaking windshields by far; no other RV company has as much trouble as Winnebago with leaking windshields. It appears Winnebago is the only RV manufacturer that attaches the top of the windshield to the metal framework of the coach and here lies the problem. The metal framework isn't protected from moisture in anyway i.e. galvanized etc. nor is the rubber seal on the front cap sealed with any sealant. The rubber seal is shaped like a "T" and is secured by a pinch strip that is stuck to the metal framework with an adhesive (until the metal framework starts to rust), then the seal no longer does the job, it comes free of the metal framework which allows more water enter the windshield seal area eventually compromising the windshield seal until it fails completely. My problem started a couple years after I bought my Vectra, a few rust flakes would fall on the dash and I would clean them up not thinking much about what was going on. But as time went on it got worse, I attempted to seal the rubber strip at the top of the windshield to prevent water from getting behind it and dripping down the inside of the windshield when driving in the rain; it worked for a while but, in the fall of 2011 we had a lot of rain for about 10 days in a row and I found pools of water on the dash. Clearly there was a serious problem. This type of problem isn't something that would show up in the first year of ownership, it takes time for this type of failure to occur. After the two unanswered letters to the CEO of Winnebago and the poor response from customer support and the reports from the RV windshield companies I can only conclude that Winnebago has known about this problem for a long time and chooses to not stand behind their product as other companies do. It is clearly a poor design; Winnebago could easily have spent a another $50 on galvanizing the framework or other solution and saved an owner around $2500 to $3000 in repair expenses that according to the RV windshield companies will not be permanent; the problem will recur again and again because of the design. Winnebago would not even consider assisting me with the repair cost; basically I'm on my own to fix their poor design problem. This problem is one of the worst of the 50 or so problems that I have had with my Vectra. Other manufacturers have been really good in assisting me with significant problems that were clearly not caused by me. For example: Cummins: After 2-3 years of ownership I had problems with the engine bucking severely on occasion and had to limp home several times; it was caused by fuel flow restriction which changing the single fuel filter seemed to solve. I never got more than 10K miles out of a fuel filter. By year 5, changing the fuel filter no longer solved the problem. I called Cummins and they trouble shot the problem changing the CAP and lift pumps at a cost of over $3000 to them. This was really great support considering this was my 5th year of ownership of the Vectra. However, in the following years the problem continued to recur. Freightliner: I took the Vectra to a Freightliner dealer (2010) and they found the Lift Pump valving clogged which implied contamination of the fuel system. A Lift Pump is approximately $300 plus installation cost. I had the Freightliner dealer install an in-line pre filter to the lift pump that was serviceable near the existing filter (the original single fuel filter, filters the fuel between the Lift Pump and CAP pump). Winnebago saved money here again at the expense of the owner by not having a filter prior to the Lift Pump; I think the newer Winnebago coaches now have this filter. The next year (2011) I limped home again returning from a southern trip; and found the new in-line filter clogged with a hard substance (it saved the Lift Pump and there was no algae contamination). I contacted Freightliner and found that the fuel tank installed in my Vectra had filling problems (I had to nurse fuel into the tank slowly when refueling, I could not hold the fuel pump valve fully open). Freightliner offered me a FREE fuel tank with a new vent design to replace the existing one and eventually paid for the entire installation. This was really great support considering this was my 7th year of ownership of the Vectra. However, the real problem may have been caused by slag on the welds of the baffles within the tank falling off and mixing with the fuel; that would explain the hard stuff found in the fuel filter and has been a problem with metal fuel tanks in the past. The new fuel tank did fix the fueling problem and probably will fix the clogged fuel filters if the slag was the problem. ONAN was another example of stepping up to the plate by a manufacturer: my diesel generator, with only 150 hours on it, chucked the magnetic components off the rotor which stuck to the inside walls of the generator cabinet. Initially the local ONAN representative was only going to contribute $300 to the estmated $2500 repair cost but a letter to the CEO of ONAN was responded to with a call from his office that ONAN would stand behind the generator and pay for the repair less $100 deductable. This failure mode turned out to be fairly common and ONAN's policy was changed to fix these failures. The generator has worked well since then; Another example of a manufacturer standing behind their products. In summary, it's clear some manufacturers stand behind their products and some don't and Winnebago is one of those that does for the short term but not for the long haul! I will have to repair the windshield problem at my own expense, it appears, in spite of the fact the failure is not caused by a failure on my part but rather a failure of design by Winnebago. This recent experience with Winnebago will have a big impact on the next RV that I purchase; my first RV, a Pace Arrow Vision built by Fleetwood, never went back to a dealer for any repairs, everything always worked as it should have for the 5 years I owned it. I will take a very close look at how I'm going to repair this problem in an attempt to limit it to a one time cost. Anyone with a successful experience at this repair should feel free to contact me with your solutions or ideas, I'd appreciate them.