goldstar Report post Posted November 22, 2016 I purchased insurance for all my vehicles (at the time 4 cars and an RV) from National General after finding them as a partner with FMCA. For years, never had a claim until recently when my RV was damaged in a wind storm. Debris struck the windshield shattering it and damaged part of the roof. I filed a claim, took it to were they wanted it to go, their adjuster came out and recommended a "Winnebago approved repair" that would result in a visible seam along one side of my roof and would not return my RV to pre-damage condition - a solid fiberglass roof which is why I purchased my RV. The repair shop they sent me to does not recommend this repair as it will devalue the RV and could leak in the future and changes how the water runs off the roof. I told National General I would not accept this repair. My email was ignored until weeks later I sent a follow-up email and was told they had sent a check to the repair shop "last month" and basically they were not going to accept the recommended repair by the shop they sent me too. I have asked for a supervisor and that's been ignored too. I've had my attorney look at the policy and he told me that National General had to repair the RV by returning it to it's pre-damage state, not a substandard repair. So the RV continues to sit with a shattered windshield, roof that needs repair and not being able to be used for over 30 days now. Fair warning. They want your money but don't make a claim as it is nothing but a hassle. If National General is still an FMCA partner where is FMCA's assistance to support one of their members. I called FMCA headquarters and after being on hold for a long time it then said leave a message which I did. Share this post Link to post Share on other sites
manholt Report post Posted November 22, 2016 Quote Goldstar. Welcome to the Forum! I'm sorry about the problems your having. 2 things, have your atty send a letter to the Insurance Co. Legal Dept. Also, call back FMCA, like other places that get a lot of calls, I have been lost on hold many times and I call again and get connected. Hope you get it resolved soon! FMCA is open thru Thanksgiving, but closed Fri, Sat and Sun. Happy Thanksgiving Carl Share this post Link to post Share on other sites
rayherron Report post Posted August 11, 2017 Was this ever resolved? Share this post Link to post Share on other sites
rvdreams16 Report post Posted August 23, 2017 I also experienced terrible claims service with National General. They refused to come out and do a physical view of the damages but rather had me take pictures with my cell phone and email them. The whole process of my claim which should have been about 2 weeks turned into 2 months because I also refused to use the shop they told me to go to because their quote so high. It was above my private quote and the shop wanted money out of my pocket. Each person I spoke to at Nat. Gen. were in different locations. It just didn't make me feel comfortable. I am going to check into FMCA. Share this post Link to post Share on other sites
jjcrawfish Report post Posted December 5, 2017 I have National General Insurance on my MH and my tow. I had my tow burn up earlier this year and they were great to deal with and fair. I'm getting ready to renew with them and they actually went down on the premium. Progressive quoted me on the MH alone and it was higher than I'm paying with NG for both vehicles. Share this post Link to post Share on other sites
