bandm Report post Posted September 30, 2017 We had reservations for two days but with the chance that Hurricane Maria might hit when we would be there we had to cancel. We were inside their 7 day cancel or pay policy so they charged one night. Claiming they had held the space for those dates so lost the income, funny thing is another campground not too far away had 45 plus spaces. They stated the hurricane wasn't coming and there would only be 30 mil per hr winds etc. We prefer not to take chances with serious weather when it can be avoided They were rude on the phone and hung up while we were still talking. Then when we decided within a couple of hours to delay and come up behind the storm we sent an e mail. They explained so sorry but you cant move your deposit. Might be a very nice place but the customer service is very very poor Share this post Link to post Share on other sites
BillAdams Report post Posted September 30, 2017 Call your CC company and dispute the charge. A hurricane coming is a valid reason to cancel a reservation and "you were not aware of their cancellation policy". Since you don't have anything from them in writing you will get your money back. Share this post Link to post Share on other sites
manholt Report post Posted October 1, 2017 Unless, you do have it in writing. Most CG's under those circumstances will wave any fees....not worth the negative advertisement. Do as BA said ! Share this post Link to post Share on other sites
