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Passenger Step well cover will not work

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The step well cover on our 2013 Tiffin 36GH will not move.  We manually pushed it out the way when it got stuck half way in when retracting.  Made a sound like gear was stripping  or not engaging correctly.   Technician I have contacted indicated that we will have to remove tile floor of the coach to access the cover.  Anyone have experience with this problem? Thanks, Jeff A  

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2013 tiffin, Welcome to the FMCA Forum.

There have been posts that described the issue. They can be operated by air or by an electric motor turning a worm gear with a scissor type mechanism. With a grinding sound, I would go with a stripped drive gear caused by a binding in the mechanical assembly.

Rich.  

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Oh, have we been here before!  What Company is the Tech from?  If it's Camping World, forget his name and contact Red Bay!  In your case, I concur with Rich!  Is your 2013 Tiffin 36' a Red DP, Phaeton DP or Allegro Bus DP?  Or are we talking about a gas unit?  They have different steps and access areas!  

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It will have to be a DP since gas coaches do not have step covers. Look directly under the step cover. You should have several screws that hold the mechanism.See if that will allow it to come out so you can repair it.

Herman 

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When I had my Allegro Bus, the whole motor assembly came out from under step on outside of coach...I had the same problem as you!  That was a 2011. 37'

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Quote

Step well cover.

I apologize for miss reading the OP.  Don't know where my brain was, my bad.

Have had that problem both in the Tiffin and current coach.  The Tiffin cover was electric operated and mine got stuck in the out position.  There is a armature, that is attached to the worm gear by a knuckle joint and other end(to the scissor), by a smooth bolt & cotter pin.  In my case, I had to replace the armature (it had snapped in half by over extending the well cover).   It's a $29 item.  I was able to get at mine from the back of the cover box.  You need MM wrenches and a long needle nose to get at cotter pin.  Also helps to have 3 (not a typo) hands!

 

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anyone that says the floor must come up is obviously wrong. sometimes the set screw comes loose. outside and a bright flashlight will help

spray some grease on the mechanism while you are at it

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I had this happen to us as well.  The motor they put in doesn't have the capacity to pull the step in very well.  After pulling it out I noticed it said weight limit was like 100 lbs.  I bought one off ebay that could pull like 350 lbs.   Easy to change and now no more problems

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Hi everyone BackhoeJ  here , the guy with gear, i just had the same problem with step cover . Easy fix just a lot of screws to take off. Its belt driven , set screws came loose but you have to take whole frame mechanism out. Easy but a lot of screws. Also Storage lid in top step has to come off (screws).

Hope this helps.

John Delmatoff

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