susie8394 Report post Posted September 2, 2019 Our 2012 Entegra steps quit retracting. They stay in the up position. The sound of the motor still works but nothing happens. Could it be a broken gear or might there be another fix? Thanks for any suggestions, Jim Share this post Link to post Share on other sites
rayin Report post Posted September 2, 2019 I would agree, broken or detached gear mechanism. BTW, the piviot points should be lubricated monthly. Share this post Link to post Share on other sites
susie8394 Report post Posted September 2, 2019 Thank you for your reply. Share this post Link to post Share on other sites
