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deanie8

Emergency situation

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We are in the Texas panhandle, just crossed into New Mexico, and we’re having trouble controlling our three-week old, 2021 Forester 3011. This model has the new V-8, 7.3L engine.
The dash cluster reads “service advance trac”. When this comes up we lose cruise control, traction control, hill start assist, and most importantly, the steering becomes loose and wobbly, making it hard to stay on the road.

When we stop and turn off the engine, the sensor resets and everything returns to normal. But when we get back on the road, in these Texas winds, it reverts back to the “service advance trac” message.

We took it to a Ford dealership that services RVs and they said it might be the “steering angle sensor”. Right now the crossbar on the steering wheel is in the 8 and 2 position, rather than 9 and 3 (o’clock). The engine performance isn’t effected at all.
We’re just trying to get to our next campground. 

Has anyone else experienced this problem? Any suggestions would be greatly appreciated.

Thanks, 

Deanie (white knuckled)

 

 

 

 

 

 

 

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Sorry you're having problems like this. Your coach is still under warranty - did the company have anything to offer regarding advice?

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59 minutes ago, richard5933 said:

Sorry you're having problems like this. Your coach is still under warranty - did the company have anything to offer regarding advice?

Thanks Richard. We bought our class C from Motorhome Specialist in Alvarado Texas. I don’t think they do anything with the engine but I will contact our salesman for recommendations. The Ford is under warranty but finding a dealership that will take a motorhome is the problem. The closest Ford dealership to where we are now is in Pueblo Colorado, 141 miles away, but we’ll call around.

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I have read about similar situations where a dealership was not available, so the company had a list of authorized repair shops that are authorized to perform warranty work. It's worth asking Ford customer service if that is accurate information.

That Ford dealership that told you it might be the steering angle sensor, how soon could they get your vehicle in for warranty work?

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56 minutes ago, rayin said:

I have read about similar situations where a dealership was not available, so the company had a list of authorized repair shops that are authorized to perform warranty work. It's worth asking Ford customer service if that is accurate information.

That Ford dealership that told you it might be the steering angle sensor, how soon could they get your vehicle in for warranty work?

We are no longer near that dealership but will call others in our vicinity.

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I wonder if continuing to drive your MH since Ford now knows there is a significant problem might jeopardize your warranty?

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