amc123 Report post Posted May 3, 2021 I'm on the road and my newish TechConnect $46/mo Sprint MiFi was doing great, until one day a few days ago when it said "Wi-Fi: OFF" on the home screen, for some reason. It's getting a decent connection on Sprint (3 bars). Try as I might I could not figure out how to turn WiFi back on. AND of course I really need that wifi, my iphone's ATT can't get a signal. I tried contacting Sprint, and after a bunch of rigamarole with account numbers and such, was told that only FMCA can provide tech support since this is their program. This was over the weekend, and apparently there is no dedicated support number for TechConnect. They say to call Membership Services. Which has limited hours, I don't even think they're open on weekends. So I called this morning (Monday) and was connected to a guy's *voicemail* ... left all the info requested, never got a call back even while waiting an hour. I tried calling again, and was connected to the department, and someone *not* in support took all my info and said "I'll get this over to Brett and John who do all our MiFi stuff and see if they can get this figured out. They're busy with a couple other issue right now and that's why you got me." I mean ... come on! How can you offer an expensive WiFi device and data plan and not have 24/7 support, or at least a dedicated number and some support videos online? Has anyone else run into this? I'm kinda flabbergasted. AM Share this post Link to post Share on other sites
sstgermain Report post Posted May 3, 2021 I left a message 2 months ago and still waiting for a response Share this post Link to post Share on other sites
dons2346 Report post Posted May 8, 2021 My suggestion to both of you is to contact the CEO, Chris Smith Share this post Link to post Share on other sites
hallyn Report post Posted June 9, 2021 > On 5/3/2021 at 5:04 PM, sstgermain said: > > I left a message 2 months ago and still waiting for a response I've been trying since June 2020 to contact them, to no avail. At this point there is apparently no hope of either getting the hotspot fixed or replaced, or terminating the account. May have to either quit fmca altogether, or just tell my bank to refuse the techconnect payments henceforth. Share this post Link to post Share on other sites
robfmca Report post Posted December 16, 2021 Don’t bother waiting for a return call. I’ve left 5 messages over a two week period and no return call. Complete waist of time. Share this post Link to post Share on other sites
cwswine Report post Posted December 19, 2021 But I have been assured that better than was.... Does that make feel better. LOL FMCA has problem and the management needs to grab the bull by the horns and get fixed. Share this post Link to post Share on other sites
