Jump to content
ftrooppilot

Roadside Assistance Incompetence

Recommended Posts

3:30 PM, 8 Sep 2021, On interstate I-81 southbound just over VA border. Left  front tire on Phoenix Cruiser 3100 explodes at 60 MPH.  Control maintained and drifted to right side of highway. 3:38 PM called FMCA roadside assistance. Location established and was told service would be there in 45 minutes. Hours  later after numerous phone calls we were informed service on route to us had departed Washington DC about 7:30 pm with two hours until time of arrival.

8:30 pm, five hours after calling FMCA  two travelers age 83/75 are sitting in a RV running out of gas ( gen running 84 degrees outside), weather is warning dangerous storms in area, big trucks are thundering by, toad  engine running with flashers on - thinking where is our service.

approximately 8:54 pm a small sedan pulls in front of us and the occupant informs us he is there to change tire.  I think he was an Uber Driver who changed tires part time. No safety equipment, no reflective clothing, no lighting system, no flares or reflectors- he removed the bad tire ( coach up on our jacks) and installed the spare using light from his cell phone which I had to hold.  Meanwhile the trucks are thundering by twenty feet away in the rail.

He departed for his two hour trip back to DC. It was 70 miles to our intended campground and we were too physically and mentally exhausted to continue. We drove to the nearest hotel which was maxed out and spent $149.00 for one of the few rooms available.

we are now camping at the same site for three days just to recover from the experience.

 

Edited by hermanmullins

Share this post


Link to post
Share on other sites

You need to send this experience to all the top folks at FMCA.... that's horrible and should be reviewed with decision makers...I'm traveling so can't easily get you contact info but the emails are on the website.

My experience 2 weeks ago with them after being refused emergency service because my motor home went dead after I was hit by lightning while driving (called an Act of God occurrence) was passed on to the decision makers and your experience is even more ridiculous.

.

Share this post


Link to post
Share on other sites

Thanks Herman... I had sent my example and concern that their interpretation of "Act of God" needed review and parameters defined  to the FMCA decision makers and they responded so I know it's being looked at for clarifications.  PS.. motorhome still out of commission but diagnosis in progress..

 

Share this post


Link to post
Share on other sites

Glad to hear about your Coach. With that happening to your coach maybe we need to get those old ground strap that we used to have two of because it looked cool.

Ed will contract you I am sure of.

 

To all concerned, If you have an issue with any of our Benefits you may voice your concerns here but when you do, I will send you a PM and request your Name--F # and a contact number. This will help me get it taken care of for you quickly.

Thanks,

Herman

Share this post


Link to post
Share on other sites

It would be nice to see how this gets resolved...."Act of God?"  For a vehicle, that's ridiculous, then refusing to tow you?  I got nailed by lightning once in a boat and the first rescue boat that came along (Sea Tow), threw me a line, 7 hour tow!   

Share this post


Link to post
Share on other sites

I realize that its customary to mostly see the negatives for a companies service. Since I'm about to renew my CoachNet policy, I would be curious if any members have some positive experiences to share with the FMCA Roadside Assistance.

Share this post


Link to post
Share on other sites

I have used FMCA Roadside Assist twice. Both times were for lock out. First was on New Years eve for motor home. Took about 1.5 hours to get to me and 20 minutes to unlock. I thought response at 6:00pm on New Years eve was reasonable. Second was for dead battery on towed auto. To unlock required battery to unlock keyless entry. Response was less than an hour. 

 

Share this post


Link to post
Share on other sites

Jim S.

We have Coach Net, not the cheapest, we think that is the reason for good service.  Good Sam had a low cost, good service, until they got overwhelmed with millions of RV's....we have also gone thru a period, where it paid more to not work!  Now, things get competitive again....

We renewed our Coach Net in May..

Share this post


Link to post
Share on other sites

I will most likely renew with CoachNet and yes its more expensive but they seem to realize the difference in a motorhome and a roller skate.

Share this post


Link to post
Share on other sites

I have had Good Sam Platinum Plus for years and am satisfied with their service.   They cover all my vehicles including the ones I own, rent, borrow, or ride in, including anything towed; for all my family.   They do have cheaper plans for those who are budget conscience.

Share this post


Link to post
Share on other sites

Got a quick FMCA response. President letter of concern.  Response contractor refunding cost of our hotel.

I highly recommend Harrisonburg/Shenandoah Valley KOA.  They did not charge us ( deposit) for the night we missed and then came up with a beautiful site for our three day decompression / get new tire. Fabulous hosts . 

Share this post


Link to post
Share on other sites

Great to know that the top FMCA folks already reviewed this incident for you... suspect there will be more conversations with the parties that didn't perform all that well for you. Safe travels .

Share this post


Link to post
Share on other sites

Regrettably that is usually what happens when employees are only trained to read from the computer screen. When I get an operator that begins to sound hesitant i  ask to speak with a supervisor, they normally know their business. If the operator says all supervisors are busy, I say I'll wait.

Share this post


Link to post
Share on other sites

I have stated before the President if the provider of FMCA Roadside Assistance said in a seminar there are 2,000 answering services that all if us use. If you don’t think you are hearing what you think you should, hang up and call again to get someone else. 

Share this post


Link to post
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now

×
×
  • Create New...