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Direct TV DVR

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Our standard definition Direct TV receiver quit so we got Direct TV to send us a replacement. Problem we have is we can no longer record , pause , anything. Direct says they cannot help us as the previous receiver is no longer available. They say we have to have 2 accounts , one for home and one for the RV. I asked them how just having 2 services would make any difference and they could not or would not explain.  Any help or advice?  Surely there are Direct TV employees with RV’ s .

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