Last week, I ordered a quote from Miller Insurance. They didn't quote what I wanted, nor did they say what insurance company they were quoting. Sent them an email asking for explanations. Just got a call from a rep who didn't have the answers at hand. When I said that when you call someone who's asked for info, you ought to have the information they wanted ready, she finally looked at my file and told me "We right everyone the same and then call them to talk specifics." When I objected to this, her comment was "This relationship is not going anywhere". She's right - I hung up the phone. The script she was following is vintage "bait and switch" and totally undermines any trust I might've had with them. Bottom line: if you want your specific requests honored and want to know who you're buying insurance from, go elsewhere.
