My name is Justin Godber from Lifeline Batteries. The customer who made the initial post has been contacted and taken care of. This was simply a miscommunication between the customer and our dealer. We were never contacted directly. If anyone has any issue's, concerns or questions please feel free to call us at anytime. We are one of the few, maybe the only, battery manufacturer that answers the phone right away. You can get support from us M-F 8:00 am - 4:30 pm PST. Please feel free to ask questions or visit our Web site.