I needed our car towed, so I called FMCA road assist. They took my information and advised me that they would tow 100 miles of the 127 to the repair facility. I told them that would not work and got the number for the tow company. They told me the same thing. I told them that's not what the contract says, and FMCA's comparison on their website was incorrect. The tow company said I would be responsible for the 27 miles at about $5/mile. I said NO! MCA advertised to the nearest qualified repair station, and the nearest one was less than 100 miles away. We chatted for a while and found out that a computer tells the tow company where the nearest qualified station was, not me. I told them we had trouble with the car in the past two-three weeks and the nearest repair did not fix the problem. Three-point two miles after leaving it with the garage, the vehicle began having the same problem. I called the garage and was told they weren't responsible for what happens after it leaves their facility. I told the tow company that they were not qualified, and I had called three other garages who all told me they could not help and to take the car to the nearest dealer. I was on the phone for about an hour before the tow company did an "override" on the computer program, and they would tow at no cost to me.
Here is the deception. FMCA advertises to the nearest qualified repair facility, but they don't say you choose. They don't say limit 100 miles. They lead you to believe they are better than some of the other companies offering tow service when the other companies admit there is a 100-mile maximum range.
I will not be renewing my membership through FMCA because I feel FMCA was promoting its program with false advertising.
We have been members of FMCA for 10-years, and we may not renew due to a severe lack of ethics in the advertising on the website.
Goodbye FMCA Roadassist, you got my money this time, but not again.
CoachNet is more expensive, but we had far better service in the past.