My wife & I were looking forward to retirement in our new RV. We aren't experienced in the RV atmosphere, but wanted to do it right. So, we bought a brand new 2014 big rig. My wife retired in December and we were planning to leave right after the holidays. But our trip was delayed with RV tweaks and troubles.
It all started with a bad window, stained furniture, a faulty side awning and remote generator hour meter that wasn't working. Our dealership worked well with us to get most of these things taken care of. But, the generator hour meter wasn't so easy.
We were told by Thor through our dealership service department that the problem was Freightliner's responsibility to fix. So, we picked up our new rig at the dealership and drove it to the nearest Freightliner service center. After a couple days, Freightliner determined that it wasn't there responsibility, but the manufacturer's (Thor). So, we picked it up (paying Freightliner $87 for their time) and drove it back to our dealer.
We believe that Thor and Freightliner are be partners in the endeavor of putting these rigs together. We saw these two companies pointing fingers at each other with us stuck in the middle!
Our service department was also stuck in the middle! Our service manager 'Jim' was on the phone between Thor & Freightliner trying hard to get our new rig fixed. Thor wanted the rig to go back to Freightliner. Well, we weren't going to take it... so our service department had to transport it. Freightliner had it for 3 weeks before finally fixing it. But, they determined that it was a Thor issue after all! Our dealer got it back and we were able to pick it up. But, our fuel gauge was down 1/4 tank (150 gallon tank).
All we know is that we want to travel in our new rig. We haven't hit the road yet, but are getting close. We are very disappointed with our experience with Thor's customer service and quality control of the new rigs coming out of their factory. And, they still owe us $287... $87 for the warranty work done and $200 for the diesel fuel used to get it fixed. Quality control at Thor is poor. In our opinion, they really have trouble taking responsibility for their short comings!
