mjpavlov

April 25, 2014 We purchased a Blue Ox Patriot System on the recommendation of our RV dealer and have been EXTREMELY DISAPPOINTED in it's performance. We traveled over 4,000 miles and one thing we can say is that the Blue Ox System let us down frequently. The most dangerous malfunction happened when we were traveling in the mountains, in heavy truck traffic. My husband tapped on the brakes to slow down and the Blue Ox locked the brakes on our tow vehicle, dragging it about 100 yards until we could safely get off the interstate and stop the vehicles and release the brakes. The cost to replace those tires with flat spots burned into them is over $900.00. We contacted Blue Ox and after repeated calls, they sent us a replacement unit. It performed just as bad as the first unit, braking when we didn't want it to and not braking when we needed the extra braking capacity. They sent a sales representative out to us, he has been great. Other than that, it has been over six months and NOBODY from the company has taken the initiative to contact us or help us. They have EXTREMELY POOR customer service. If someone would ask us if we would recommend the Patriot Blue Ox system or their company, we would answer with a resounding NO! Joe & Marilynn Pavlov Smiths Creek MI 2010 Honda CRV toad