We have a Safari motor coach, a 2004 model. For seven years we towed a Saturn sedan with a Blue Ox tow bar and base plate. In 2013, we bought a 2012 Subaru Forester, and had a Blue Ox base plate installed on it. In June 2015, the base plate failed on the Subaru. I contacted the shop that installed the base plate, and gave them my account of what happened. About an hour later a person from Blue Ox called me, and asked questions. He told me he would send a new base plate and he did, Also, he instructed me to keep all receipts of my expenses. I returned the failed base plate to Blue Ox along with a record of my expenses. Today, a representative called me and informed me that they wanted me to replace my tow bar in the event that damage had occurred to it that would cause future failures. However, they would not reimburse any expenses because, the failed base plate showed 'elongated' holes where it was mounted.
I was also informed this is the only Blue Ox base plate ever to fail. Thus, the problem was with my installation.
Does anyone have any experience wtih this type of failure?
Andrew Longo
zenflyer@gmail.com
