Takachsin

To FMCANationalOffice Advanced Member, In your post of April 22, the last paragraph states, The flat-tow wiring kit already has been made available to some Cherokee owners. An FCA statement said: “FCA US has begun providing service to certain customers who advised the company of this issue before a solution was developed. That solution is now available for all in the retail environment. Going forward, customers intent on flat towing are urged to follow the revised user guide instructions and contact their dealers.” I need clarification on the last sentence. When I purchased my 2015 Cherokee Trail Hawk on 04/14/2015 my intent at the time was to flat tow the Cherokee, which the sales manager was made aware of and even showed me in the owners manual the instructions on how to flat tow the Cherokee, so does does the last sentence refer to new purchases going forward, or does it apply to existing customers who purchased there Cherokee prior to when the solution was developed and have not yet experienced the wobble. I don't think it is fair for FCA to sell me a vehicle that was approved for flat towing at time of purchase and now send me a card to insert in the owners manual that now says "Before towing, see your authorized dealer for the MOPAR flat towing kit," and want me to pay for the kit and installation.

Just got back from towing my 2015 Cherokee, 5,000 mile 31 days around SE USA. Great trip with no wobble, even on the truck beaten road US-285 in Texas. Going through my mail found MOTOR VEHICLE NOTIFICATION S13 from FCA US LLC, which by the way is only for the card insert to correct the owners manual. I thought great I can get the Flat Tow Wiring Kit, because the first bullet point in the instructions says "before towing, see your authorized dealer for the MOPAR flat tow wiring kit. Went 12 rounds with Dadeland Dodge Chrysler Jeep in Miami FL. Assistant Service Manager, clueless, Service Manager, clueless, after 2 call backs Service Manager said I had to pay for the part and install. Round 13 starts tomorrow when I take the Cherokee in for service to see if my Cherokee requires the wiring kit. Don't know how they will determine that, since they are all clueless, so I am going to ask them to put the results in an signed official document. Went 12 rounds with FCA US Jeep Customer Assistance Center, and was told that the S13 notification is only for the update to the owners manual and that she does not have any official documentation from FCA stating the Wiring Kit and installation was free. When I mentioned the service bulletin 08-029-16 dated March 17, 2016, she told me there is no official bulletin and the one I mentioned is fake. When I mentioned the quote of an official at FCA in the FMCA February 2016 article, stating that FCA will "provide a complimentary wire harness and switch to ensure the vehicle's EPS system has power to function while it is being flat-towed, she told me that FCMA does not work for FCA and that she has not received any official documentation from FCA to the point of being complimentary, so I would have to pay. Previously when I spoke to Customer Assistance they were nice and apologetic for the delay in not having the parts, and that I would be notified when the parts are available, now it seams they are reading from a script and saying only what they are told to say and have no interest in helping the customer. What would help is for FMCA to provide names of the FCA Officials and Spokespersons you spoke to in the February 2016 article and in your recent post.

There are two TSB's TSB 08-022-16 is for Wiring Kit- Trailer Tow part # 6832124AA and TSB 08-029-16 is for Wiring Kit - Recreational Flat Tow part # 68321424AB. Thanks to this Forum, which I joined today, I was able to get all the information I need to go back to the dealer with. I've been trying to get this fix done to my 2015 Cherokee Trail Hawk since March 1, 2016. I called customer assistance on April 1, 2016 and they were aware of the problem and told me that all the dealers and the TSB and to check with my local dealer parts department to check for availability. I went to my dealer's parts department and was unaware of this problem or part, it surfed his computer for about a half hour and then took my name and number and said he would call me back. Still waiting for call back.