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starneml

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Posts posted by starneml

  1. Posted · Report reply

    On ‎11‎/‎11‎/‎2017 at 5:03 PM, starneml said:

    My biggest concern is that the device they sent me is registered to someone else. Maybe it’s someone FMCA?

    I am up and running. Got a call from Lisa at Verizon.

    Not sure what my problem really was (that caused it to ship out like it did)... But

    I wanted this billed completely separate (I have other Verizon accounts, all separate, another MiFi and two iPads.) So I chose New CUstomer and not Existing Customer.

    Once she fixed the the issue with the phone number I was assigned belonging to someone else (I now have a new number assigned to my MiFi) , I had to go back to the FMCA link and register as an existing customer using my existing MiFi as the Verizon phone number. She was then able to add the FMCA MiFi to my account as a sub account, so as not to touch the existing device.

    In the end, up and running.

    Thanks!

  2. Posted · Report reply

    On ‎11‎/‎11‎/‎2017 at 9:03 AM, starneml said:

    Just got off the phone with Verizon.. what a fiasco.

    I give them the phone number on the paperwork that came with the device.

    They say that the device is coming up under someone else's name. not mine and they can't help me. (and or course, they cant tell me who :)

    They suggested taking it to a corporate Verizon store to see if they can figure it out (didn't expect to need a 30 mile drive to get this working!)

     

    I am up and running. Got a call from Lisa at Verizon.

    Not sure what my problem really was (that caused it to ship out like it did)... But

    I wanted this billed completely separate (I have other Verizon accounts, all separate, another MiFi and two iPads.) So I chose New CUstomer and not Existing Customer.

    Once she fixed the the issue with the phone number I was assigned belonging to someone else (I now have a new number assigned to my MiFi) , I had to go back to the FMCA link and register as an existing customer using my existing MiFi as the Verizon phone number. She was then able to add the FMCA MiFi to my account as a sub account, so as not to touch the existing device.

    In the end, up and running.

    Thanks!

  4. Posted · Report reply

    13 hours ago, bobged said:

    Has anyone been able to get their Jetpack activated on the FMCA plan at Verizon?

    I received my Jetpack today and have literally talked to eight different reps in various departments that number one, don't know anything about the FMCA plan, number two can't find any record of my Jetpack mobile number in their system.  The final person I spoke with told me I would have to speak with someone at FMCA.

    How do we get the Jetpack activated?

    On edit:  I just read the following from a member of another forum:

    Seems no one but a special Executive Relationship Team (ERT) has any access to work on this new FMCA plan. And he cannot call them. The Vz person can only send them email, plus they only work 9-5 eastern.

    Can anyone from FMCA confirm this is who we need to contact?

    Thanks

    Same problem here.... I called Verizon and gave them the number they assigned to my new MiFi and they said it was assigned to someone else, not me and could not help me.

     

  5. Posted · Report reply

    12 hours ago, smithy said:

    Did you call Verizon to activate the device?

    Just got off the phone with Verizon.. what a fiasco.

    I give them the phone number on the paperwork that came with the device.

    They say that the device is coming up under someone else's name. not mine and they can't help me. (and or course, they cant tell me who :)

    They suggested taking it to a corporate Verizon store to see if they can figure it out (didn't expect to need a 30 mile drive to get this working!)

     

  6. Posted · Report reply

    Ok, it came today via FedEx

    SIM is installed.

    Power it on.

    Says No Internet Access, No Data Plan. Tap for more info.

    I tap, it says: This device is not on a Verizon wireless data plan. DO you want to add a plan now?

    If I Tap No Thanks, goes back to the main screen

    If I Tap Yes, it connects to the Verizon network and says I have limited Internet Access so you can go to Verizon.com/Myverizon to add a data plan.

    ummm it's a hot spot, not keyboard or web browser :(:(

    Ok, so I connect to it from my phone

    Login to the hot spot

    The home screen says: Phone Number 000-000-0000

    It see's the SIM.

    It again says "No Interner Access. You Don't have a plan" Click to add a data plan

    It goes to version.com/MyVerizon

    I say create a new account,

    and it tells me beyond unlimited for $90 a month

    Not showing me the FMCA plan. so abort that.

    Any hints on how to get this working?

    I loath to call Verizon unless I have to -- I would have expected it to come ready to roll.

     

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