One of my vehicles broke down last night (transmission) about a mile from my house. It was 5:30PM, dark and on a busy road. The car could not be driven and needed to be towed. I called Roadside Rescue for the first time I have used them to get a tow set up to my house. When I called the number I was put on hold before ever being able to talk to a person. There was no estimate of wait times or anything provided. After being on hold for over 15 minutes with no end in sight I hung up and just called a tow truck and paid for it out of my pocket ($133.00). I know that was my choice to do so, but really not the service I thought I would receive when calling for the first time. I am hoping that I might get a reimbursed, but won’t hold my breath.
