We purchased a 2018 Palazzo 36.3 in March of this year. The first problem child was a faulty transfer switch. Fixed! The next issue was the freeze sensors on both AC units were missing. Fixed! The chassis is great! The floor plan is Great! Someone asked me what it was like and I responded "Alot like owning a new Boat!" The radio took a dump and Thor authorized a replacement. Fixed! The only issue we currently have is a banging noise in the driver side slide wall right behind the driver seat when traveling. Waiting for authorization to repair. I believe all of these issues are relatively common in most all motorcoach makes and models. Overall I really like the layout and performance of the unit with the exception of matters of HUMAN involvement. Good Luck and happy travels!
