bottieri Report post Posted January 4, 2015 Recently I had a bad experience with Suncoast Designs glass company. Here is the transcript of the email conversation with their manager. It's not about the workmanship as much as it is about the attitude of the management. You can draw your own conclusion. As you can see, I never asked them for anything! You can see the same compound on the blind in the background as well as on the paint and glass. Please start reading from the bottom (the start of the correspondence). >>>>>>>>>>>>>>>>>>>>>>>>> Photos are here: http://bottieri.com/remote/Bottieri/Vehicles/Pages/Suncoast_Designers.html#1 >>>>>>>>>>>>>>>>>>>>>>>>>>>> End: We are concerned with the quality of work coming out of our facility. If you desire us to look at the work, then you will have to bring the coach back to our facility. We do not have a mobile team of any sort and therefore only work out of our facility. We are also aware that Marathon produces a quality product, however we have worked on many Prevosts and this is not a typical issue. We are not accusing Marathon, it is whomever is responsible for the paint, whether it is Marathon or someone else. Regardless of whether it was raining or not, you signed off on it, it is not our fault that you did not more closely inspect your coach. In regards to the blind, we will require three quotes from three separate companies. Thank you,JEFF HEYENGeneral Manager jheyen@ccwindow.com SUNCOAST DESIGNERS *Custom Windows*RV Window Repair 15050 Labor Place Hudson, FL 34667 727-868-2773 Office 727-862-4732 Fax www.suncoastdesigners.com AMERICA'S #1 RV GLASS SPECIALISTS Subject: Re: Lousy workmanship From: bottieri@me.com Date: Thu, 18 Dec 2014 10:43:08 -0700 To: jheyen@ccwindow.com Jeff I didn't ask you to repair the paint. I've brought this all to your attention because It was my impression that you are concerned with quality and would be interested in seeing some of what leaves your business if it wasn't top quality. Your comment about my touching up stone chips has no relation to peeling off paint, and Marathon Coach does not put out shoddy paint jobs. I don't know what the technical term is for the compound that is on my paint and blind, but it's also on the glass. I called it cement, but regardless of what you call it - it's there and got put there by your people. Take a good look at the photos and you'll see it smeared on the glass and down onto the paint. Yes, I signed off on the job - in the rain which made it impossible to see the problems. I've invited you to come see for yourself. If you really care about what your shop is producing, you should take that offer before claiming it wasn't done by your people. I've contacted Marathon about a new blind and will get back to you with the cost. Joe Bottieri Sent from my iPad On Dec 18, 2014, at 10:12 AM, Jeff Heyen <jheyen@ccwindow.com> wrote: First, i want to inform you that it clearly states in your warranty about the responsibility for paint damages, which you signed stating your understanding of this warranty agreement. In addition, you signed our checklist stating that you were satisfied with the work done prior to you leaving our facility. Due to the damages to the paint, it is clear that you have a very shotty paint job, which is an issue to take up with those responsible for your paint job, not us. In addition, the fact that you touched up the paint yourself, you have already admitted that you had damage to the paint, prior to ever entering our facility. Therefore we are not responsible for any of the damages mentioned. In lite of this, and the fact that we do not use cement, nor anything like cement, we have still offered to replace those blinds, despite the fact that it is not our responsibility. Thank you, JEFF HEYENGeneral Manager jheyen@ccwindow.com SUNCOAST DESIGNERS *Custom Windows*RV Window Repair 15050 Labor Place Hudson, FL 34667 727-868-2773 Office 727-862-4732 Fax www.suncoastdesigners.com AMERICA'S #1 RV GLASS SPECIALISTS Subject: Re: Lousy workmanship From: bottieri@me.com Date: Wed, 17 Dec 2014 14:59:39 -0700 To: jheyen@ccwindow.com First, I'll inform Marathon about their paint quality. Second, the paint chips weren't there before you worked on the coach as I had personally touched up every nick and chip the weekend before heading to Hudson. Third, the cement on the blind is exactly the same as what is smeared on the paint below the window. It's not caulk. It won't come off either place. I plan to be in Clearwater at Parliament coach the afternoon of the 8th of January. You are welcome to come see the job in person. There's more mess than visible in the photos. Joe Bottieri Sent from my iPad On Dec 17, 2014, at 9:57 AM, Jeff Heyen < jheyen@ccwindow.com> wrote: Mr. Bottieri, I want to apologize for the damages caused during the repairs. I do want to inform you that based on the picture, it looks like it could be black caulk on the blinds, there would be no reason for cement to be in your RV, however I brought this to my managers attention and he has informed me to request that you go ahead and send us the bill for the blind replacement. In regards to the paint, what we use for the window template is painters tape, if your paint job was done correctly it wouldn't remove any of the paint. Therefore, unfortunately , there is nothing we are able to do for the paint. If there is anything else i can help you with, please, do not hesitate to ask. Thank you, Taylor JEFF HEYENGeneral Manager jheyen@ccwindow.com SUNCOAST DESIGNERS *Custom Windows*RV Window Repair 15050 Labor Place Hudson, FL 34667 727-868-2773 Office 727-862-4732 Fax www.suncoastdesigners.com AMERICA'S #1 RV GLASS SPECIALISTS From: contactus@suncoastdesigners.com To: jheyen@ccwindow.com Subject: FW: Lousy workmanship Date: Wed, 17 Dec 2014 10:10:48 -0500 Suncoast Designers, Inc. 15050 Labor Place Hudson, FL 34667 727-868-2773 Subject: Lousy workmanship From: bottieri@me.com Date: Tue, 16 Dec 2014 17:19:17 -0700 To: contactus@suncoastdesigners.com Cement on my blind, peeled paint, chipped paint, sloppy finish on the sealant, etc. Very sloppy and damaging workmanship! Joe Share this post Link to post Share on other sites
elkhartjim Report post Posted January 4, 2015 I understand your concerns with how the "problem" was handled by Suncoast but when you posted this on iRV2 there were nothing but positive comments from other Suncoast customers. It seems to me you asked for two things, replace the blind and drive to another facility to look at the job. They've offered to replace the blind if you will get three bids but they declined to drive to another facility to examine your coach. I hope it all works out and as always - there is always another side of the story. Share this post Link to post Share on other sites
bottieri Report post Posted January 5, 2015 To get three quotes on a Marathon Coach proprietary item (window blind) is impossible. Their request is just to give me the run-around. You read both sides of the story - look at the photos and you decide. They weren't asked to look at the coach at another facility, I "offered" it for their benefit - not mine. There's nothing to work out. They weren't asked to repair anything. They offered to replace the blind if I could accomplish the impossible. I will repair my coach at my own expense. Share this post Link to post Share on other sites
