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C-923954

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Posts posted by C-923954

  1. Posted · Report reply

    My question is one that I've been waiting a week to get an answer .......I just was billed my normal 49.95 last week.  When I activate the ATT hotspot will I get billed immediately or will the 59.95 be billed on my usual date?  Since Tech Connect is not answering, has anyone here heard anything on this subject?

  2. Posted · Report reply

    1 hour ago, Mkniz said:

    Honestly you can’t deny the service from AT&T is vastly inferior. When I had the Sprint Inseego I got 100-200 mbps and 5G. We went to TMobile and it dropped to 40-50 but I didn’t notice much drop in service. I could still stream Netflix and surf the web. With the new AT&T service I get 8-12 mbps and I can no longer stream Netflix - message says I don’t have high speed internet and my speed doesn’t support streaming. AT&T is taking advantage of FMCA members. You can buy a prepaid AT&T plan for 5 G, 100 GB a month for $50. Search the web and see. So all the emotion above is misdirected, fellow members aren’t the issue, a bad deal from AT&T is. And I’m putting my money where my mouth is and canceling my Tech Connect service. It’s pains me to do so because I believe FMCA has our best interest at heart. But AT&T is selling us an inferior service and I won’t be taken advantage of.

    Well said.  Nobody is trying to sell another plan.  Our complaint is we are not getting what we were sold UNCAPPED data.

  3. Posted · Report reply

    On 6/19/2022 at 6:07 AM, Jcapps said:

    I am not sure how much you need. I am in the mountains and get 7mb down and I can stream different movies on different tvs simultaneously. So 12 is not a good thing? What can you not do with 12? Its a mifi, not cabled internet

    I think the point is that we are paying more now for slower speeds than promised on an outdated modem. If I spend $1k on a trip of the line modem I'll still only get 12 mb/s.  Not sure what resolution you're streaming movies on but 12 mbs won't cut it for 4k or 3ven 1080p movies 

  5. Posted · Report reply

    On 6/15/2022 at 9:26 AM, cdtolson said:

    I sent the following email to our FMCA business manager yesterday and hope to get a response soon.  I'm attaching three speedtest.net screen shots of the best I can apparently hope for with this AT&T service obviously being throttled.

     

    Dear Mr. Smith,

     

    I would like to make you aware of the issues being encountered with the new AT&T hotspot plan.  I just completed an online ticket and attached it below.  Basically, I do not believe AT&T is providing whatever was promised to FMCA.  Also, in its present form, it is no where near a replacement for the excellent service we’ve received from T-Mobile, especially for $10 more.  Moreover, AT&T sent us the cheapest Chinese “Moxee” hotspot that can be purchased at your local Best Buy or Amazon for less than $50!  With this cheap hotspot the user can not even use 2.4 Ghz and 5 Ghz WiFi at the same time!

     

    I hope to see a resolution to these issues, otherwise I and many members will be looking elsewhere for their hotspot internet needs.

     

    Thank you for your time.

     

    Charles Tolson

    F233755

    Fredericksburg, Virginia

     

    --AT&T is apparently not providing the service it has promised.  The AT&T Moxee I received yesterday is being seriously throttled!  I just drove to three know AT&T towers in my area and parked within 200 yards.  Moxee shows five bars signal in each test.  Using Speedtest.net the download jumps to about 30 ----Mbps down but immediately drops to 11 Mbps at all three towers!  I have also done this test at my home at about 4 AM this morning again with five bars, and the download/upload is identical!  Jumps to 30 Mbps and drops immediately to 11 Mbps.  In each test the upload speed also jumps to about 20 Mbps down ----and immediately drops to 12 Mbps!  I have screenshots of each test but see no place to attach here.

    --With this obvious throttling, AT&T is basically worthless to me as a replacement for T-Mobile.  Especially with me paying an addition $10 per month!  I do hope to hear back soon with a resolution from AT&T.

    --Thank you.

    Screenshot_20220614-130951_Speedtest.jpg

    Screenshot_20220614-131442_Speedtest.jpg

    Screenshot_20220614-132022_Speedtest.jpg

    So, my question is.......is this due to the Moxie or, as you suggested, throttling?

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