I have been having trouble with my new Alcatel modem. It turns itself off several times a week, sometimes several times a day. Also my speeds have been inconsistent. According to https://uncruise.com/pages/small-ship-cruise-safari-endeavour some of these are defective. I filled out the form and submitted it. Supposedly they were to respond within 24 to 48 hours. I did not receive the promised response so I called the tech support line, but they were unable to help. Anyone having similar problem? Any ideas on how to procede?