We had our automatic awning blown open on May 18 while driving through a wind storm in New Mexico. Went through exactly the same routine you went through with the CoachNet representative -- asking questions that had nothing to do with our situation. She wanted to know about mile-markers, which were not on that highway, and landmarks we could see, even though I told her we were exactly 5.6 miles south of Lemesa, Texas on U.S. 87, on the shoulder of the road facing north. She continued to ask such questions as color of coach, etc. as if there might be others on the shoulder of that highway with their awning unfurled. CoachNet was to call back, and we gave them two cell phone numbers and we made sure that at least one was available at all times. They never called back. It was getting late, and finally at 4:45 pm we called Billy Sims RV in Lubbock. They arranged for a mobile RV service to drive from Lubbock (65 miles one-way) to get our awning rolled into its metal encasement and secured. We made all arrangements ourselves, with zero help from CoachNet. We are platinum members. What a disappointment!! The next morning we got a call from "Jim" at Billy Sims RV to be certain we needed no additional help, but no feedback from CoachNet.
BKatMarks
