OK - I have been wrestling with my steps for several hours today.
I have had the mechanism apart several times cleaning and re-greasing and cleaning the three ground connections. I do not see any plastic gears on mine - the gears (three including the end of the motor shaft) and their teeth look awesome, but something is still hanging up the steps from retreating once they are extended.
My theory is the motor is moving the steps too far out and something then binds. Cannot see it/find it, but it appears to be there.
I currently have the steps disconnected from the cinch pin and wired in the up position until I can figure it out.
Anyone else had this problem?
