You will not be sorry with an American Coach. We are on our third one now. American Coach stands behind their warranty better than anyone in the industry, to the best of my knowledge. We started with them in '96 and it has been great.
Unfortunately, service on the west coast is not as good as it could be, but the dealers try to do a fair job. I would suggest that you talk to Justin Humphreys, Director of Sales, at (800) 854-1344 x 103 if you are really in the market. He will bend over backwards to get you into an American Coach.
I'm sure Justin can also handle the carpet situation.
For more details on the relationship American Coach has with their customers and additional advice you may want to consider posting question on the American Coach Group on Yahoo. Great group of owners that can answer almost anything. The moderator(s) (Terry & Debbie) have a Heritage also.
If you need more info, just let me know. We will look forward seeing you down the road in your New American Coach.
John Thomas
jthomas@hipco.com
FMCA # F276037
ACA #1064 (American Coach Association)
ACA #641 (American Coach Chapter of the FMCA)
