Thank you for the information, currently the service supervisor is out of the office for a week, so I have contacted the Sales mgr to try and get some motivation going, generally he is very accommodating, although we have had our rig in at least 8 times in the past year for repairs.
We seem to get the answer from other FMCA members that it is normal to get the bugs out in the first year, we plan on going full time in one year when I retire.