A little over a month back, I had a tire failure on a Sunday near dark. I called Coach-Net and got a gentleman and explained my problem and tire size and kept emphasizng my load range H need. After a few minutes, he called back with a couple of choices $$$ and I made my choice and was instructed to wait for a call from the tire company. That came in about 90 minutess and was a report that they did not have my tire in stock in any brand. I called back to Coach-Net and got a young lady who had to call the previous tire company to confirm and got back with me, at which time I again went into the load range H and she flatly told me that all tires my size were the same and, at the time, I didn't know any different. I was assuming they were the experts.
By the time the second tire company got out, the time was 9 p.m. and it was dark. All I could see was the tire size and it was OK, but when I got home I discovered the load range is G and the maximum weight capacity is slightly lower than my actual coach weight on any corner.
Now I have a tire that must be replaced again. I immediately called Coach-Net and was advised they would check out the phone records and get back. After a week, I called again and a gentleman read the contact info to me and it had numerous references to load range H and he advised he would turn it over to quality control. In a few days, I followed up with an e-mail to Coach-Net and since then I have received a "how was our service" survey form. I attached the detailed e-mail to the form and mailed it.
It has now been another two weeks and no response from Coach-Net. I feel they were in control of the tire and either they or the tire company messed up and I am left holding a $500 tire I can't use. I really think the last lady was so sure she knew everything, she failed to tell the tire company about the load range H. I have used them once before and was very pleased, but this is dissapointing when I have recommended them to several friends. I would at least expect a response from them. What should I do? Any suggestions would be appreciated. David White