We were in the market to trade our 5th wheel Bighorn for a motor home of 30 ft. or less.
For at least a year we talked to salespeople from Florida to Arizona, to Indiana, to Texas-- in short we shopped all over the country.
Eventually we noticed Dream RV which was almost around the corner from us. Why not give a local company a shot at it.
To our surprise their offer came rather close to what we wanted to pay. We liked our sales guy Chris Patton. He was knowledgeable, hungry and exuberant. Eventually we were only a couple of thousands apart.
At the Tampa Super RV show we saw Chris again and I believe because of the manufacturers sponsorship, we arrived at an acceptable price.
Chris kept running back and forth tirelessly between us and the Dream RV sales manager. Here and from our dealings with other RV sales people it became clear that they have no decision power over dollar amounts, that's solely the prerogative of the sales manager.
We closed the sale and are happy, both with our motorhome and Chris Patton's way he made the deal. We are not so happy with Dream RV. After we closed the sales our traded 5th wheel had to be moved to get some personal belongings. The way the Dream RV people hooked up the RV was horrible and all the while the salesmanager was watching how his merchandise was damaged by his own employees but said nothing. I would have fired them on the spot.
I surely hesitate to expose our motorhome to that kind of bad treatment, in case we need warranty work done. I prefer to take care of it myself and stay far away from these "mechanics".
The moral of this store: the sales people are fine but I am not sure about the sales manager and the "mechanics" as much as I have experienced are nothing to write home about.
