Customer service still sucks. I called yesterday and they took my name and number. Called again today and they took my name and number again. I said I wanted to talk to a manager or the company president. She put me on hold and then came back and said her supervisor will call me. This place is unbelievably sorry for service. All I need is the bolt kit for the jack pad base and the website does not show a part number so I have to talk to them to order it.