piperjohn2

Jackhal, The '09 has a new 6 spd. transmission and the '08 and prior has the older transmission. the problem that some are experiencing is the wrong dip stick was installed and Ford issued a service bullitan the replace the dip stick. We were ready to sing the papers on an '08 and asked one more time if it was towable and found out it was NOT. Then we bought an '09 as it was towable only problem is we bought it 15 days to early as we could have qualified for $4500 on the "Cash for Culkers" program.... We traded in a '98 T & C that had blown a transmission line in the radiator. JohnR in WI

janharmon wrote: I just took my 2009 Mercury Mariner (same as Escape) to my dealer and got it checked. There is a service bulletin that was issued in June regarding this issue. The manufacture date is important as those made prior to 10/29/08 may have the wrong transmission dip stick and be overfilled, hence the problems that have occurred towing this car. The TSB is 09-11-4 if you would like to have your dealer look this up and make sure you have the correct dipstick. A new one is available for those who have the wrong one. Part # 7A020. Thanks to those who have made others aware of this problem before the manufacturer did so. janharmon, Can you tell me the full number on your new dip stick? Ours was made in 11/09 and has a complete part number of: 9L8P-7A020-AG followed by M534A. John

I hope it's permissible to do this, here is the reply we received from FoMoCo, it is a siple "Copy and Paste no alterations on my part, and refers to our '09 Mercury Mariner FWD 4 cyl. with less than 200 miles on the odometer... Included is the "From address" and time stamp: From: crcfmc@ford.com Subject: Ford Motor Company To: piperjohn2@tds.net X-Mailer: Siebel 7.5.3.15 [16279] LANG_INDEPENDENT X-OriginalArrivalTime: 10 Jul 2009 01:37:04.0301 (UTC) FILETIME=[EDB18DD0:01CA00FE] X-MW-BTID: 104125000020091910582200002 X-MW-CTIME: 1247189820 X-MW-SENDING-MTA: 136.1.7.4 X-Virus-Scanned: ClamAV version 0.91.2, clamav-milter version 0.91.2 on lomwsm16.mwlo.mailwatch.com X-Virus-Status: Clean HOP-COUNT: 1 X-MAILWATCH-INSTANCEID: 01030010586beda6-39c8-4d9a-9b62-02cd048a4499 Dear John Randall, In an effort to assist you, we have researched your inquiry. Our resources indicate that the 2009 Mercury Mariner is can be towed for personal travel, such as behind a motor home or a truck. For more information and proper guidelines, please refer to your vehicle's Owner Guide, under Recreational Towing. It may also be possible to access an online version of your Owner's Manual through our website at: www.genuineservice.com select "Owner Guides" In addition, please be advised that while we feel that FMCA website may be of assistance to you, this resource is not maintained or monitored by Ford Motor Company. Ford Motor Company makes no guarantees and assumes no responsibility for information, services or materials provided to you through this channel. We truly regret the circumstances that have prompted you to contact us and we apologize for any misunderstanding in our previous response. Should you feel that we have not adequately addressed your questions, please feel free to contact us via telephone at (800)392-3673 between the hours of 8am and 5pm, local time, Monday through Friday. Hearing-impaired callers with access to a TDD may contact 1-800-232-5952. Sincerely, Shiela Customer Relationship Center Ford Motor Company For online support visit us at: www.customersaskford.com which contains answers to frequently asked questions and links to other key product and service information. Ford Confidentiality: -------------------- For security reasons, please do not submit any sensitive personally identifiable information, such as credit card numbers, driver license number, SSN, DOB, etc. Thank you. [THREAD ID:1-4PK4LA] -----Original Message----- From: piperjohn2@tds.net Sent: 7/8/2009 10:40:45 AM To: crcfmc@ford.com Subject: Re: Ford Motor Company We are NOT towing anything with the Mariner we want to TOW THE Mariner. This is why we bought the Mariner to be able to tow it and now we are reading people are having problems towing even when following what the owners manual states WHAT are YOU going to do to make this car TOWABLE?? If we knew that it was NOT TOWABLE we would have bought someone else's vehicle THAT IS TOWABLE John

We also bought a '09 Mercury Mariner so we can tow it with out modifications, has anyone addressed this to FoMoCo headquarters? We currently tow an '03 Windstar with a Remco axle loc-out. Works great but wanted to replace our dead Chrysler T & C for something with better mileage and a back-up towable vehicle, now we don't know about our one month old Mariner... JohnR in WI