dianahc

Thanks! - I will report back tomorrow. In the meantime, has anyone successfully signed up??

FYI - TWO people from Verizon promised me a call back today and NEITHER of them called. I have both of their email addresses and just gave them a SHARP poke in the ribs. I don't really feel up to getting on the phone and trying to fight my way to either one of them tonight, but I will try again tomorrow. I think I'm in some netherworld or limbo now with NO plan, NO label to send back my tablet, and at risk of having been deemed to have prematurely canceled my plan with no replacement. I'm going to be REALLY pissed by tomorrow morning. They don't want me pissed.

Well, it is suspicious that they apparently were willing to allow FMCA to act as a reseller, based on the original invitation to the membership, until they apparently got too many requests for the soft rollout. And what I was asking for was how they were going to make it right by offering some sort of plan that was closer to what they offered FMCA, and was at least better than what was offered to the general public, which she refused to do.

FYI - a further not-very-informative response from Tiffany at Verizon (my emphases) - offering me nothing other than what is publicly available:

Wayne - I think that is included in our insurance - but I will go look. That could be a valuable benefit, to be sure. I have driven the RV once - for about 60 miles of relatively flat uncrowded highway in good weather, 3 years ago - but I would hate to HAVE to do it for any length of time, including merging, parking, etc. - you can see how comfortable I was ...

Well, if there is a limitation in the bylaws requiring MH ownership, then there needs to be a way of verifying it - otherwise, it is meaningless. As for the implied denigration of new members who only joined MFCA to get the Verizon plan, but who had no actual interest in the group - what skin would that be off your nose, but for the influx in membership "forcing" Verizon to renege on the plan? Seems to me, an influx of member dues for FMCA of "silent partners" who ask nothing else of the group but to be allowed to pay dues and get a good wifi rate plan would be ideal. In the interest of full disclosure, I am an owner of a motorhome (since 2014, including full-timing for 8 months) who joined FMCA for the rate plan - I'm looking over the other benefits before I decide whether membership is worth it, since I have insurance that includes towing, and am a GoodSam and KOA member too.

"Verizon started reading all those posts making it clear that FMCA had no plans in place to limit this plan to motorhome owners (or even RV owners)" I'm not familiar with the allegation that FMCA didn't limit membership, and thus access to this plan, to MH owners - it is part of the enrollment process, and I was asked whether I was a MH owner and asked for information about my coach in order to sign up. Could people lie about owning a MH? I suppose so. But Verizon should have known that as part of their due diligence - it is unreasonable to assume they didn't know that the membership in FMCA might grow based on this hotspot plan.

I decided to push things a bit, and Googled a bunch of email addresses of Verizon executives, starting with the CEO. 'lowell.mcadam@verizon.com'; 'martin.burvill@verizon.com'; 'Eric.Cevis@verizon.com'; 'roy.chestnutt@verizon.com'; 'Kenneth.Dixon@verizon.com'; 'ronan.dunne@verizon.com'; 'tami.erwin@verizon.com'; 'George.Fischer@verizon.com' I sent off my complaint yesterday, after trying unsuccessfully to get a better deal directly from Verizon. I got a pretty quick response from Tiffany O., Executive Relations, Verizon Wireless (cersWEExecutiveRelations@VerizonWireless.com). She promised to look into it, and to get back to me. She got back to me today, with what was essentially "too bad, so sad" - there was a "misunderstanding" that was the reason the deal was pulled (that's all she would say, although she mentioned something about FMCA being a reseller that wasn't right). When I asked her if she could at least offer something better than what was on their website, the answer was no. I made it very clear that this was not a satisfying answer, that what Verizon did was underhanded and possibly a bait-and-switch misrepresentation, and that it was very clear from the promotional materials that the plan was being administered by FMCA. I also said that I doubted very much there was a misunderstanding, except in the number of people who might accept the offer - and that that didn't sound like a legal basis for pulling the deal. I may have mentioned I'm an attorney and used class action language ("persons similarly situated"). (I am not personally that kind of attorney, however.) Please feel free to let these folks know how disappointed and angry you are with what Verizon did.