kristarose

SafeRide has verified that this was a mistake: We looked into the event where a customer was told he would not be covered for a lockout service. The dispatcher selected the lockout was for a door style door instead of vehicle lockout. This was a human error and the dispatcher has been coached on this. The service for a lockout is covered for their RV or their other family vehicles. I apologize for the mistake – that should not have happened. Please note that lockout assistance is truly part of the coverage plan.

Hi dadesigns4u, Upon 25GB of usage in a given billing cycle slowdown speeds will range between 70 kbps – 2.7 mbps (roughly the equivalent of 2G on the low end and 3G on the high end). Unfortunately Verizon was not able to give us specifics as to what factors would determine who saw what slowdown speeds. Normal 4G LTE speeds will resume at the beginning of the new billing cycle.

Chindog, Thank you again for your patience and understanding. I just spoke with our Operations contact at Verizon and I am posting the updated instructions for existing Verizon customers below, as well as instructions for those who are not currently a Verizon customer. I'm posting them here in case others come to the forums with the same questions, but I am more than happy to work with you directly if you would like (I will send you a private message with my contact info for you to call me and we can walk through together): What if I am an existing Verizon customer and I want to add this plan to an existing line? • Once you have verified you are an FMCA member in good standing for 2 years or more and have verified your primary email address you will be able to proceed through the online portal and onto Verizon’s registration page. • From here you will need to click ‘Register your Line to Receive Discount’ found in the middle box labeled ‘Existing Customers’ and fill in the requested information. • Within 24-48 hours you will receive an email from Verizon verifying that your existing line has been registered. Be sure to check your spam folder too. • Upon receiving the email confirming that your line has been registered you will need to call Verizon at (800) 922-0204 to add the FMCA Mobile Hotspot offer to your existing plan. I am not an existing Verizon customer, how do I sign up? • Once you have verified you are an FMCA member in good standing for 2 years or more and have verified your primary email address you will be able to proceed through the online portal and onto Verizon’s registration page. • After your membership and email address have been confirmed, you will be redirected to the Verizon site, where you can complete the sign-up process. • Make sure you provide Verizon the same email address you provided FMCA. If your account is found not to be associated with a FMCA Membership you will not receive the discounted price and you will be responsible for the full retail value of the plan and device. • Once you have been taken to Verizon’s registration page, begin by clicking 'Order Here' in the 'New Customers' section. • Upon completion of the registration you will receive a confirmation email which contains your Order Reference number. You will need this reference number should you need to contact Verizon for any questions regarding your order. Be sure to check your Spam folder. • Within a few hours you should receive another email with the tracking number and the new line associated with your device. • To activate your new device you can go online to verizonwireless.com/MyVerizon or call (800) 922-0204

Thank you for your feedback, chindog. The instructions you referenced above were specifically given to us by our Verizon contact. I have left him a voicemail and sent an email alerting him of the problem. As soon as I am able to speak with him I will follow up with you here and will be sure to update our webpage with all details.

chindog and wajames, I work in the Membership Dept here at FMCA, I will reach out to our contact to see why this is happening. But first to confirm, the portal did not even allow you to complete the registration process, is that correct? Do you recall on which page you received the error? Thanks.